Business Support Assistant (CTO) - Operations

JobsCloseBy Editorial Insights

West Midlands Police is seeking a Business Support Assistant for the Central Ticket Office at Lloyd House, Birmingham. The role provides admin support, handles public queries about offences, and liaises with Magistrates Court, Local Authorities and education providers to move cases through the system. It is full-time on site, Monday to Friday with early starts. Expect Recruitment Vetting, Counter Terrorism clearance and a medical assessment. Note that applicants who applied in the last 12 months cannot reapply and the vacancy may close early if volumes are high. The force is Disability Confident Leader with a Disability Confident Interview Scheme; meet the essential criteria for an interview. Tips: tailor your CV to show organisation, data accuracy, stakeholder liaison and ability to handle sensitive information, highlight any court or public service experience, and confirm availability for Lloyd House and the shift pattern.

***Previous applicants who have applied within the last 12 months will not be allowed to apply again***

** We reserve the right to close the vacancy early if we receive a high volume of applications. Therefore, we encourage you to submit your application as soon as possible. **

Prospective Staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold. 

Purpose Of The Role 

The Central Ticket Office is based at West Midlands Police Headquarters, Lloyd House, Birmingham and the staff are responsible for maintaining high quality levels of services to members of the public and stakeholders. We work closely with the Camera Enforcement Unit, Roads Policing and the Traffic Investigation Unit to provide an admin function, input and maintain data, and process offenders through the Court System.

Main Role Responsibilities

1)    Provide administrative support to the unit, enabling the efficient and effective operation of the section, by initiating and answering letters and actioning telephone enquiries.
2)    Deal with queries from members of the public relating to offences captured
3)    Liaise with outside agencies and partners such as Magistrates Court, Education Providers, Local Authorities and the general public
4)    Be able to assist with basic enquiries to assist with the enquiry team for the Camera Enforcement Unit
5)    Be flexible and adaptable with regard to the needs of the unit.

Click here to view the full details of the role including the Essential, Desirable and any educational requirements for the role.

Hours and Location

Full time, Monday to Friday, 0700/0800 - 1500/1600. Based in Lloyd House, B4 6AT.

Vetting

Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Medical

Successful applicants will be subject to a medical assessment which may include a drug or hearing test.

Allowances

N/A

Interviews

W/C 7th September

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions.  As part of our commitment we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.  

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.

"Diversity and Inclusion Vision:  Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"

West Midlands Police is the second-largest police force in the country, serving the three major cities of Birmingham, Coventry, and Wolverhampton, alongside the districts of Sandwell, Walsall, Solihull, and Dudley.

 Against this backdrop, the force handles more than 2,000 emergency calls every day, while patrolling the streets and responding to incidents 24 hours a day, seven days a week. We have made significant improvements in reducing overall crime, improving call response times, and increasing arrest rates. This work can only continue with the right people, therefore as an employer of choice, we are looking for the right people who can serve and protect our communities.