Business System Analyst
VirtusaJobsCloseBy Editorial Insights
Virtusa seeks a hands-on Business System Analyst in Toronto for a full-time onsite role. The position focuses on Business Analysis and Requirements Management, translating needs into clear requirements, user stories, process flows, and acceptance criteria; Own projects from initial request through delivery, ensuring alignment with business priorities and cross-functional teams; Bring Genesys Cloud CX expertise to design call and bot flows and optimize related modules; Work in Agile environments using Azure DevOps or similar tools to manage features, epics, and user stories. Salary ranges from 140k to 150k CAD. To apply, tailor your resume to emphasize end-to-end delivery, Genesys CX, and Agile impact, and prepare concrete examples of stakeholder collaboration and cost estimates.
Description
Business Analysis & Requirements Management - Meet with business customers to understand objectives, challenges, and desired outcomes. - Translate business needs into clear, comprehensive requirements, userstories,processflows,andacceptance criteria. - Recommend best practices, standards, and solution approaches based on industry knowledge andsystemcapabilities. - Perform impact assessments and provide cost and effort estimations for proposed solutions.Project Ownership & Delivery - Manage work from initial request through full implementation, ensuring timelines, scope, and quality expectations aremet.- Maintain alignment between business priorities and technical execution throughouttheprojectlifecycle.managers,stakeholders, and cross-functional teams informed with clear, proactive communication.- Coordinate with development,testing,architecture, and operational teams to drive successful outcomes.Genesys Cloud CX Expertise - Support business and technical teams in the design and enhancement of contact center call flows, bot flows, and associated customer-nteraction systems.- Collaborate with teams working on related Genesys modules—including Workforce Engagement Management (WEM), Speech &TextAnalytics,Quality&Compliance,andotherCXoptimizationtools.EnsurerequirementsforIVA/IVRflows,routingstrategies,analytics,andreportingalignwithcustomerexperiencegoals.AgileDelivery&WorkManagement WorkwithinAgileteamstowrite,refine,andmanagefeatures,epics,anduserstories.UtilizetoolssuchasAzureDevOps(ADO)orsimilarAgilemanagementplatformstotrackwork,documentupdates,andmaintaintransparencyicipateinstandups,sprintplanning,refinementsessions,andretrospectives.Qualificatio
Proven experience defining and managing business and technical requirements from concept to delivery.
Hands-on experience with Genesys Cloud CX, including call flows, bot flows, and other CX modules.
Experience working in Agile environments, including writing and refining features and user stories.