JobsCloseBy Editorial Insights
Millennium Hotels and Resorts MEA is seeking a full-time Captain in Dubai to lead front-of-house operations, supervising F&B associates, coordinating reservations and guest flow, and ensuring the timely, accurate delivery of food and beverages while upholding hygiene, safety, and service standards. The role hinges on strong communication, staff training, cross‑department collaboration with the kitchen and bar, and a proactive approach to guest inquiries and feedback, including pre-shift briefings to keep the team motivated. To apply, tailor your CV to show proven leadership in F&B, a track record of improving guest satisfaction, experience with reservations and order-taking, and solid safety and menu knowledge; note on-site availability in Dubai and willingness to work flexible shifts.
As a Captain, you are responsible for ensuring a smooth and enjoyable dining experience for guests. Your role involves supervising and coordinating the activities of the waitstaff, managing reservations, and maintaining a high standard of service. You play a pivotal role in guest satisfaction by overseeing the order-taking process, ensuring accuracy in food and beverage delivery, and addressing any customer inquiries or concerns. With strong communication skills, you contribute to a positive and efficient restaurant operation, creating an atmosphere that reflects the establishment's service standards.
Key Job Responsibilities:
- Supervise and coordinate the activities of the F&B Associates, ensuring efficient and effective service.
- Oversee the order-taking process, ensuring accuracy and timely delivery of food and beverages.
- Manage reservations, seating arrangements, and guest flow to optimize restaurant occupancy.
- Address customer inquiries, concerns, and special requests in a courteous and professional manner.
- Collaborate with kitchen staff to ensure timely preparation and delivery of orders.
- Monitor and maintain cleanliness and organization in the dining area.
- Train and mentor the F&B Associates, providing guidance on service standards and customer interactions.
- Uphold and enforce hygiene, safety, and sanitation standards in the restaurant.
- Collaborate with other departments, such as the kitchen and bar, to ensure seamless operation.
- Handle guest feedback and resolve issues promptly to enhance guest satisfaction.
- Assist in creating and maintaining a positive work environment for colleagues.
- Stay informed about menu items, specials, and promotions to provide accurate information to guests.
- Support the management team in implementing policies, procedures, and training programs.
- Conduct pre-shift briefings and debriefings to keep F&B colleagues informed and motivated.
- Uphold environmental, health, and safety standards in alignment with organizational policies.
- Adhere to the company’s environmental, health, and safety procedures and policies.