Care Coordinator - IVF (ACH)

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SEHA is seeking a Care Coordinator for IVF at ACH in the United Arab Emirates. This full time onsite role centers on ensuring patient requests are recorded and followed up, maintaining confidential records, coordinating visits and prescriptions, and liaising with doctors, nurses and registration to ensure smooth care. You will explain facility policies, gather feedback, greet patients, and act as a brand ambassador while building positive relationships across departments. Qualifications include a Diploma or Bachelor in a medical field and 1 to 2 years of healthcare customer service, IVF facility experience a plus. To apply, tailor your resume to highlight patient coordination, data management, privacy awareness, and cross department collaboration, with measurable outcomes.

Job Description:

• Ensuring all patients’ requests and concerns are recorded and tracked by using department/section’s database system in efficient manner
• Maintaining proper filling system for all confidential data
• Assist and participate with patients’ visits, finance, appointments and coordination of medical care
• Providing patients’ with copies of medical reports/films as requested
• Coordinate prescription requests and assisting patients in settling their payment
• Coordinating with relevant outpatient department/section to make follow up appointments
• Under the supervision of Health center Manager, coordinating with doctors, nurses and registration department/section to ensure the delivery of service as well as proper documentation of the visits.
• Explaining facility policies and procedures for patients, families and visitors
• Encouraging patient, families and visitors to provide their feedback through the facility surveys
• Collecting data and information about patient care concerns, needs and problems by bringing it to the officers for recommendations and actions.
• Meeting and greeting patients visiting the facility
• Making rounds in person as needed and ensuring that patients are comfortable in their stay and that their needs are being met in coordinator with the Patient officer.
• Liaising closely with the facility staff and to build and maintain good relationships
• Facilitating communication between patients, and facility physicians and other clinical staff as needed.
• Following through, in a timely manner, on all action steps requested by the Health Center Manager.
• Assuming the role of a brand ambassador for the facility and promoting a customer focused philosophy in dealing with any stakeholders
• Maintaining positive and effective working relationships within the department/section and also with other departments/sections within the facility
• Performing any other duties as may be assigned relevant to the basic responsibilities of the role

Qualifications Required: 

Diploma or Bachelor in relevant field (Medical Course background)

Experience Required: 1 - 2 years' experience in customer service in healthcare industry.

Desired: Experience in a large Healthcare facility or IVF Facility