Casual Shift Leader

JobsCloseBy Editorial Insights

Casual Shift Leader at Guzman y Gomez in Tarneit is a fast paced, people centered role where you train, coach and energize a crew to deliver standout service while upholding food safety and profitability. You will manage labour and COGS, oversee deliveries, and embody our customer first values while keeping the team aligned and engaged. We’re looking for leadership or supervisory experience in a busy environment, a proven track record of exceptional customer service, and a willingness to complete Food Safety Supervisor and Responsible Service of Alcohol training. Benefits include fair pay, flexible rosters, uniforms, meal discounts, strong training and clear career paths. To apply, click I’m Interested and tailor your resume to highlight leadership and results, noting any relevant certifications; be ready for background checks.

Company Description

At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. We’re Australia’s only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We’re incredibly proud of our amazing people, and the unique way we celebrate Mexican culture in everything we do.

Job Description

At Guzman y Gomez, we believe in authentic flavours and the power of food to bring people together. As a Shift Leader at GYG, you will play a pivotal role in shaping unforgettable dining experiences.

Your role will include:

• Team up with fellow managers to train, lead, coach and inspire your crew while keeping the energy high on every shift
• Champion a “customer-first” mindset by delivering standout service to both new faces and regular guests
• Maintaining high quality food safety, cash handling, cleaning and stock control
• Be a proud ambassador of GYG by making sure all crew members live and breathe our values, policies and procedures
• Communicate clearly and confidently with the restaurant team to keep everyone aligned
• Be hands-on with managing labour and COGS to help drive a successful, profitable store
• Oversee deliveries like a pro, ensuring orders are accurate and match invoices

We appreciate diverse experience, but specifically, we are looking for candidates who have: 

• Leadership or supervisory experience in a fast-paced environment 
• A track record of providing outstanding customer service 
• Completed or willingness to complete Food Safety Supervisor certificate 
• Completed or willingness to undertake Responsible Service of Alcohol course 

Benefits of working with GYG:

So much! Check out some of the benefits below:  

• Fair pay in line with the Fast-Food Industry Award
• Flexible rosters and employment stability 
• Free and comfortable GYG uniforms and exclusive merch 
• Discounted GYG meals 
• Comprehensive training and support to set you up for success 
• Opportunities for advancing your leadership abilities – career pathways into Assistant Restaurant Manager and beyond
• An uncapped referral program! Bring your mates and earn $200 per successful referral 
• Team building activities and regular crew competitions 
• Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few
• We've got your back with Sonder - a comprehensive employee assistance program, here to support you and your family 
• The chance to join our Hola Central team or become a Franchisee!

Click the "I'm Interested" button to express your interest in joining our team!  

We’re committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process.