Change Manager

JobsCloseBy Editorial Insights

Marks & Spencer is hiring a Change Manager to lead FH&B’s five year transformation, moving from strategy to mobilisation with a Transformation Management Office coordinating delivery and value realisation. This full time onsite UK role focuses on aligning programmes with business goals, ensuring teams are ready for change, and embedding new ways of working through clear, engaging M&S style communications. You’ll map stakeholders, identify change impacts, support fast delivery with upskilling, and partner with Transformation Leads to keep roadmaps on track. The ideal candidate has retail change management experience, senior level influencing skills, calm under pressure, an agile mindset, and a knack for innovative solutions. Tips: tailor your CV to show cross functional delivery with measurable impact, demonstrate adaptability, and apply soon as applications may close early; also note any needs for adjustments in recruitment.

FH&B is on an exciting transformation journey to deliver our five-year growth ambition — increasing sales by 41% and almost doubling operating profit.

To support this ambition, we’ve launched a comprehensive transformation programme that touches every area of FH&B, with clearly defined workstreams, owners, objectives, KPIs and roadmaps. As the programme moves into mobilisation, we’re focused on building strong execution readiness across the business.

Finalising detailed delivery plans and governance structures                                                                                                                         Mobilising cross-functional teams and embedding new ways of working                                                                                                   Establishing a Transformation Management Office to coordinate delivery and track value realisation

As Change Manager, you’ll play a critical role in helping us land this transformation successfully. You’ll ensure programmes are aligned to our business goals, that teams are ready and prepared for change, and that new ways of working are embedded effectively and efficiently. Working closely with communications colleagues, you’ll help bring people with us through clear, engaging and well-timed communications delivered in the M&S way.

Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.

What you’ll do 

Your key accountabilities will include

• Working across the FH&B function, managing stakeholder relationships, building up a solid knowledge base of the opportunities within the business
• Understanding current business process, challenges and opportunities, taking an innovative lens to identify opportunities to streamline, enhance and reduce cost, always ensuring the outcome adds business value. Utilising this knowledge to effectively drive the change impact and management process
• Working alongside the Transformation Leads supporting and influencing the delivery roadmap to ensure business adoption, change impact awareness and business readiness are thought out in a timely manner, not disrupting or slowing down roadmaps, rather delivering at speed – taking the organisation with us. 
• Working with the Adoption Manager to identify upskill requirements in line with the needs of the Transformation program. Supporting with the build of materials, organisation of upskill sessions, communications and tracking of attendance and business readiness. 
• Utilising the Change Management toolkit to bring consistency and effectively capture change impacts, stakeholder map, manage risks and issues, track business readiness and adoption. 

Who you are 

Your skills and experience will include

•          Experienced change management professional preferably with a retail background 

•          Expert communication skills with the ability to influence and manage stakeholders up to and including exec members.

•          Ability to support large, complex programs with cross functional interdependencies, remaining calm under pressure and driving forward delivery and execution 

•          Driven and motivated individual who likes to work at pace, can adopt an agile approach and is experienced with working alongside a varied group of stakeholders at multiple levels across the organisation 

•          An innovator, someone who can think outside the box, looking for smarter solutions

What’s in it for you? 

Working at M&S means being part of something bigger - helping to deliver quality, value, and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation.

• Competitive holiday allowance with the option to buy more

• Discretionary bonus schemes linked to your performance and ours 

• Strong pension and life assurance to help plan for the future

• Tailored induction and training to support your development from day one

• Exclusive perks and savings through our M&S Choices portal

• Market-leading family policies, including parental, adoption and neonatal leave

• 24/7 wellbeing support, including virtual GP access and mental health services

• One paid volunteer day a year to support a cause that matters to you

Everyone’s welcome 

We are ambitious about the future of retail. We are disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We are transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.

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