Claims Handler - Settlements (TPA)
Tesco Insurance and Money Services
1 day ago
Full-time
On-site
Newcastle - Q8 Building, Quorum Business Park, Longbenton, NE12 8BU
£27,200 - £27,200 GBP yearly
JobsCloseBy Editorial Insights
Tesco Insurance and Money Services is hiring a full-time Claims Handler - Settlements (TPA) for the Third Party Assist team in Newcastle. You’ll proactively manage non-fault motor claims, promote repair and mobility solutions, negotiate with third parties, and balance customer care with cost control while spotting potential fraud. The role begins with six weeks of office-based training, Monday to Friday 09:00-17:00, after which you may move to hybrid working if you meet criteria. What matters most is excellent customer service, clear communication, ownership and sound decision making under pressure. An insurance or claims background helps, but adaptability and empathy are key. Apply by 5 September; tailor your CV to highlight negotiation, stakeholder management and resilience; mention flexibility and willingness to learn. Salary from £27,200 plus bonus and benefits.
General information
Job Title
Claims Handler - Settlements (TPA)
Ref #
9623
Location
Newcastle - Q8 Building, Quorum Business Park, Longbenton, NE12 8BU
Department
Third Party Assist
Business Area
Claims Customer Experience
Working time
Full-Time
Date Published
18-08-2026
Serving our customers, communities, and planet a little better every day.
Salary from £27,200 + annual bonus & benefits
Work Level - 1
Location - Newcastle (Hybrid)
Office Attendance - You'll start your journey with a minimum of 6 weeks of office-based training Monday – Friday 09:00 – 17:00, to give you the skills, knowledge and support to succeed. Thereafter, Shifts will be between 08:00 - 17:00 Monday to Friday. Once fully competent in role, you'll have the opportunity to move to hybrid working, subject to meeting the required criteria.
Closing Date - Applications close on 5 September at 5pm.
Why this role?
At Tesco Insurance and Money Services, our Claims team does more than handle claims. We support customers through some of life's most challenging moments, helping them navigate difficult situations with empathy, expertise and care.
We're looking for Claims Handlers to join our Third Party Assist Team. In this role, you'll proactively manage and support third-party motor claims, helping customers access repair and mobility solutions while delivering excellent service and controlling claims costs.
Working in a specialist area of claims handling, you'll engage directly with non-fault third parties, building relationships, influencing outcomes and identifying solutions that benefit both customers and the business. This is an excellent opportunity for someone with an insurance or sales background, or an interest in motor insurance, who enjoys feeling empowered to make decisions, customer interaction, problem-solving and negotiation.
What you’ll be doing
• Proactively contacting non-fault third parties and promoting the benefits of our repair and mobility services and solutions.
• Building positive relationships with customers through effective communication, helping them navigate their circumstances and achieve the right outcome.
• Negotiating with third-party stakeholders and suppliers to deliver fair outcomes while controlling costs and protecting business interests.
• Managing claim progress and departmental priorities, including monitoring ongoing hire and repair activity.
• Identifying, investigating and escalating potential fraud concerns in line with company processes and procedures.
• Supporting the efficient handling and settlement of claims while delivering a high standard of customer service to all stakeholders.
What we’re looking for: (minimum criteria)
• Excellent customer service and communication skills, with the ability to influence, persuade and explain information clearly to a variety of customers and stakeholders.
• Strong ownership and decision-making capability, with the confidence to take responsibility within agreed authority levels and identify solutions that meet both customer and business needs.
• Strong organisational and prioritisation skills, with the ability to manage workloads effectively while maintaining high standards of service.
• A resilient and adaptable approach, with the ability to overcome objections whilst demonstrating empathy in challenging situations, a positive attitude and the ability to work collaboratively through change.
And if you have any of these, even better
• An insurance background.
• A claims background
We welcome applications from everyone. If you’re excited about this role but your experience doesn’t align perfectly with every requirement, we’d still love to hear from you.
What’s in it for you?
• A generous pension, with up to 7.5% employer contribution, depending on what you put in.
• Virtual GP Service for you and your family
• Performance related annual bonus.
• 7.2 weeks holiday, with the opportunity to buy more.
• Colleague Clubcard discount (10-15% + second card to share with someone else).
• Enhanced parental leave.
• Opportunities to Save and Buy as you earn.
• A place to get on - take advantage of our ongoing learning opportunities to help you achieve the job and career you want.
Info
As a Disability Confident Employer (Level 2), we’re committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed.
We also know the importance of balancing work with life’s other commitments. Please talk to us at interview about the flexibility you need, as we’re committed to exploring part time and flexible working opportunities, at every level of the organisation.
Interviews are expected to be held from w/c 7 September 2026.
Why Tesco Insurance and Money Services?
Seeing your impact all around you: there's no better feeling.
Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome.
Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day.
We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for.
We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for.
Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome.
So, if you want a career where you can do good and feel good, you've found it.
Let's make everyday a little better.
Let's make everyday a little better.
Our story
Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference.
Delivering great customer service means having great people behind the scenes – people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers.
We began life in 1997 and now help more than 2 million customers protect what matters to them.
We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centres are open seven days a week.
We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centres are open seven days a week.
Delivering great customer service means having great people behind the scenes – people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers.
How to apply
We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.
Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!