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Client Advisor - Mandarin Speaker Selfridges

Burberry
11 hours ago
Full-time
On-site
Manchester, ENG

JobsCloseBy Editorial Insights

Burberry is seeking a Mandarin-speaking Client Advisor for the Selfridges Trafford Centre in Manchester, a full‑time onsite role designed to deliver a personalised luxury client experience, build relationships with Mandarin-speaking clients, and guide styling and purchasing decisions while contributing to store targets. The successful candidate will blend fluency in Mandarin and English with proven luxury retail or customer‑facing experience, superb interpersonal skills, a passion for fashion and craftsmanship, and commercial awareness to drive repeat business in a fast paced environment. To apply, tailor your CV to showcase clientelling wins, cross category product knowledge, collaboration, and results, and demonstrate alignment with Burberry’s values; equal opportunities statement included.

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.   

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. 

JOB PURPOSE

The team at Burberry is looking for a Mandarin-speaking Client Advisor to join us at Selfridges Trafford Centre, Manchester. In this role, you will build meaningful relationships with new and existing clients, delivering a personalised and elevated experience that supports commercial success. You will bring the Burberry brand to life through your passion for fashion, craftsmanship, and client engagement. As a trusted expert, you will guide styling and purchasing decisions while contributing to a collaborative store environment.

 

RESPONSIBILITIES

  • Deliver a personalised, luxury client experience that reflects Burberry’s brand excellence and drives sales performance.
  • Build and nurture long-term relationships with a diverse client base, including Mandarin-speaking clientele.
  • Demonstrate strong product knowledge and provide tailored styling advice across categories.
  • Actively contribute to store targets through clientelling, outreach, and repeat business.
  • Collaborate with the wider store team to maintain an inviting and high-performing retail environment.
  • Uphold brand standards in visual presentation, service delivery, and operational processes.

PERSONAL PROFILE

  • Fluency in Mandarin and English to engage confidently with a global client base.
  • Proven experience in luxury retail or a customer-focused environment.
  • Strong interpersonal skills with a genuine passion for delivering exceptional service.
  • A keen interest in fashion, styling, and craftsmanship.
  • Commercial awareness with the ability to contribute to team and store performance.
  • A collaborative mindset with adaptability in a fast-paced retail setting.

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.