Client Operations Executive

Coda is a global growth engine for commerce, connecting people, digital products, and payments through trusted monetization and distribution solutions. The team numbers 600+ people from 57 nationalities across 23 locations, with a global footprint that includes a Singapore headquarters and offices in Amsterdam, Dubai, Bristol, Shanghai, Eindhoven and across Southeast Asia.

The Giftcloud team sits within Coda and focuses on helping clients and the wider team succeed. The Client Operations Executive will support client campaigns, maintain the Giftcloud platform, and ensure rewards are sent to customers accurately and promptly.

This onsite role is based in Bristol, ENG and suits someone who enjoys working in a global, fast-moving environment and wants to make a real impact in client services and campaign delivery.

A day in the life with Giftcloud

The Client Operations Executive works with the Account team to manage and deliver the Giftcloud service, including setting up and editing client campaigns and securing approvals from gift providers. They provide feedback to optimise the user experience and campaign outcomes.

They create and process client orders, handling large volumes of data, and keep clients updated by email, phone and occasionally in person. They also support the customer care team with escalations and refunds, striving for best-practice service and improvements based on feedback from clients or customers.

Additional responsibilities include onboarding new content and auditing existing material to ensure accuracy, liaising with gift card providers, and using Google Slides and Google Sheets or Excel to prepare reports, client presentations, process flows and how-to guides. General administration across all Giftcloud platforms and meeting performance objectives, plus ad-hoc tasks and company projects, round out the day.

What you’ll bring to Giftcloud

• Clear and confident verbal and written communication.
• Strong organisational skills with meticulous attention to detail.
• Ability to translate raw data into insights for analysis and campaign delivery.
• Proficient with MS Office and Google Docs.
• Works accurately and meets deadlines in a fast-paced environment.
• Determined and able to overcome obstacles in a fast-moving business.
• Maintains composure under pressure and contributes to a positive atmosphere.
• Professional, confident, self-motivated and enthusiastic.
• Desire for continuous personal development.
• Strong problem-solving skills.
• A collaborative team player with a proactive and professional attitude.

We’re an equal opportunity employer and value the unique contributions of every individual, regardless of gender, race, age, religion, disability or other local protected classes.

Due to the high volume of applications, only shortlisted candidates will be contacted. If you don’t hear back, there may be another opportunity at Coda that aligns with your abilities, check the Careers Page for more openings.

Getting noticed for Giftcloud

Put your most relevant experience at the top of your resume, highlighting any work setting up and editing campaigns for clients and handling large data volumes, especially any client-facing duties within platform services like Giftcloud.

Describe a project where you turned raw data into actionable insights for analysis and campaign delivery, and include the outcomes you achieved through your actions.

Be ready to walk through a time you helped improve a customer care process or handled escalations and refunds, including what change you made and the impact it had.

Ask a targeted question about Giftcloud’s campaign success metrics and how client or customer feedback informs ongoing platform improvements.