Client Service Manager

JobsCloseBy Editorial Insights

Join Clemenger Field Marketing in Melbourne as Client Service Manager, reporting to the Client Service Director to grow one of our largest retail accounts. You’ll oversee the program from setup to execution, manage budgeting and invoicing, liaise with operations, and lead a merchandising team to deliver strong client outcomes while spotting opportunities to expand services and deliver insights. Essential: 3+ years in a similar role with large field teams, retail merchandising experience, leadership ability, and high-level Excel and PowerPoint skills. Benefits include hybrid work, competitive salary, culture and travel. To apply, tailor your CV to show leadership and budgeting results, and apply via the Apply button; only shortlisted will be contacted.

Company Description

CGL – Retail Services is the retail marketing division of the Clemenger Group. With our two market-leading brands, Creative Activation and Clemenger Field Marketing, we offer unparalleled Sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping and auditing.

Clemenger Group is an endorsed Work180 employer of choice, recognised for our commitment to helping women thrive by raising workplace standards.

Job Description

About the Role

Joining the Clemenger Field Marketing team as a Client Service Manager, reporting to the Client Service Director, you will apply your expertise to deliver continued growth of our major retail accounts. 

Proactively manage and oversee all aspects of Clemenger Field Marketing’s annual field marketing program for one of our largest clients, including but not limited to set up, briefing and execution of merchandising activities, budget management, primary liaison with the Operations team as well as day-to-day account management.

You will be accountable for identifying opportunities to improve our commercial value through service offer expansion, actionable insights and customer experience solutions aligned to our client partners’ strategic focuses. 

The main responsibilities will be:

• Manage the day-to-day relationship with the client delivering program specific strategic priorities and communicate and drive them through the business
• Identify new and emerging opportunities with existing accounts and new clients
• Manage campaigns from concept to execution 
• Develop and communicate analysis of program insights 
• Manage all programs within budget and prepare monthly invoices
• Conduct analysis of competitor activity
• Demonstrate leadership capabilities and embed an outcome focused mindset within the team and internal stakeholders

Key requirements and personality traits

• 3+ years in a similar role, managing a large field merchandising team(s)
• Experience in executing merchandising activity within retail
• Able to inspire and lead team members to achieve exceptional results
• Diligent, hard-working, loyal and reliable, you take pride in delivering exceptional results
• Enthusiastic and energetic team player, who proactively shares knowledge and experience
• Ability to use Microsoft suite at a high level specifically Excel & PowerPoint

Benefits:

• Flexible hybrid working | 4 days in office, 1 work from home
• Competitive salary package including superannuation
• Fantastic agency office culture and facilities
• Specialty coffee and snacks daily as well as a stocked bar for end of week drinks
• Regular team catch-ups and occasional interstate travel
• Great company culture with individual professional development pathways

Interested?

If you'd like to join a fast-moving organisation that achieves extraordinary results, please submit your application by clicking on the 'Apply' button. Only successful applicants will be contacted for interview stage.