JobsCloseBy Editorial Insights

Degussa Goldhandel in Geneva is seeking a Client Service Professional to manage high-value cash, card and bank transfers, execute buy and sell orders for physical precious metals, process online bullion orders, and coordinate secure delivery and vaulting while maintaining strict security standards. You will verify cash and metal holdings, issue confirmations, and perform AML in line with internal procedures, while supporting daily reconciliations and reporting to relationship managers. The ideal candidate has commercial training or a degree in economics or finance, proven client service or sales experience, comfort handling significant transaction values for high-net-worth clients, and fluency in French and English (German is a plus). Emphasize cash handling, bullion experience, security mindset, teamwork, and a genuine interest in precious metals; tailor your resume and cover letter to show how you fit Degussa’s values of reliability, development, and shared success.

---

Your tasks

To strengthen our team in Geneva, we are looking for a committed Client Service Professional who enjoys direct client engagement and is passionate about working in the field of precious metal sales and safe deposit box consulting. Your tasks include: 

• Perform cashier and counter duties, processing high-value cash, card, and bank transfer transactions with accuracy and efficiency
• Execute buy and sell transactions for physical precious metals and bullion, applying live pricing and internal procedures
• Process online bullion orders, ensuring accurate pricing, payment confirmation, and order validation
• Coordinate order fulfilment and distribution, including: Preparing metals for client collection or secure delivery; liaising with internal operations, vaulting, and approved logistics partners; ensuring all packaging, documentation, and dispatch procedures meet security standards
• Verify, count, and reconcile cash and physical metal holdings on a daily basis
• Issue transaction confirmations, invoices, and supporting documentation
• Perform customer due diligence (CDD) in line with anti-money laundering regulations, escalating cases requiring enhanced due diligence (EDD) in accordance with internal procedures
• Maintain strict adherence to security protocols for handling physical metals and high-value assets
• Support daily reconciliations, audit trails, and internal reporting requirements
• Working closely with experienced relationship managers and gaining insights into the international precious metals business

Your profile

• Successfully completed commercial training or degree in economics, finance, or a related field
• Proven experience in sales or client service is essential, ideally in the financial, commercial, or luxury goods sector
• Exposure to dealing with high-net-worth clients, with confidence handling significant transaction values
• Experience processing online orders, payments, and fulfilment workflows
• Strong understanding of cash handling, reconciliations, and operational controls
• Enthusiasm for precious metals and investments
• Friendly, confident, and service-oriented personality with a genuine passion for direct customer engagement
• Ability to work in a team, willingness to learn, and a careful, reliable approach to work
• Impeccable background and credit record
• Excellent command of French and English; fluency in German is an advantage
  
  Preferred (but not essential)
• Prior experience handling physical bullion; coins and bars
• Familiarity with secure logistics, insured delivery, or vaulting processes
• Experience working in a regulated or security-controlled financial environment

What we offer

At Degussa, you will experience the stability and security of a traditional company, combined with the dynamic of a modern employer. Our benefits are designed to support what matters most to you, from financial security and professional development to work-life balance and additional rewards that recognise your contribution.

• Financial Security: Your dedication deserves to be rewarded, both now and in the future. Enjoy a competitive salary, a range of employee benefits, and the opportunity to earn attractive sales incentives. You’ll also benefit from exclusive staff discounts on our products.
• Reliability & Balance: We offer 25 days of annual leave and a reliable five-day working week, ensuring your weekends are free – for family, friends and everything else that’s important to you.
• Health & Well-being: We believe everything works better when you’re well. This is why we support you with a wide range of fitness and health offerings, complimentary beverages, as well as fresh fruit and vegetables (availability depends on location). 
• Personal Development: Your growth matters to us. Take advantage of tailored training opportunities and a variety of ways to build on your strengths. Through our comprehensive onboarding, you’ll gain a solid understanding of the world of precious metals and receive ongoing support as you progress in your career.
• Shared Success: Our culture is built on respect, collaboration and short decision-making processes. You’ll be part of a dedicated team that combines reliability with an innovative mindset working together towards shared success.

 
Disclaimer: Degussa is an equal opportunity employer. We welcome applications from all qualified individuals, regardless of gender, age, disability, sexual orientation, or background.