Client Services Manager - Retail

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First Security is seeking an experienced Client Services Manager to elevate the Auckland customer experience across multiple sites, lead and motivate a security team, and serve as the primary contact for client support and service delivery in Mt Wellington Auckland. You’ll manage a portfolio of Auckland clients, champion the customer voice, drive strategic service plans and financial performance, and provide clear incident and quality assurance reporting. To stand out, bring 2+ years of leadership and client-facing experience, security or service sector exposure, and strong communication and negotiation skills; be tech savvy with staff systems; hold or be able to obtain a COA; have a full NZ driver licence; and pass MOJ checks. Benefits include a competitive salary with a company vehicle, flexible rosters, Perks Programme, and ongoing development. Apply now with concrete examples of delivering on promises and building lasting client partnerships.

Client Services Manager

Client Services Manager

Are you quick-thinking, people-focused, and great at building relationships?
Looking for a role where every day is different?

We’re FIRST Security, New Zealand’s market leader in protective security. We have an exciting opportunity to join our team!
We are looking for an experienced Client Services Manager to join us in Tāmaki Makaurau (Mt Wellington – Auckland).
This is a key role responsible for elevating the customer experience, strengthening client partnerships, and supporting a team of security officers across multiple sites.

What you’ll do
   Manage a portfolio of Auckland-based clients
   Be the first point of contact for support, escalation, and service delivery
   Champion the customer voice internally and ensure promises are delivered
   Lead, motivate, and support your team in the field
   Build strong relationships with internal and external stakeholders
   Drive financial performance and create strategic service plans
   Complete operational, incident, and quality assurance reporting


What we’re looking for
   2+ years’ leadership experience
   2+ years in a client service or customer-facing role
   Security or service sector experience (advantageous)
   Strong communicator with excellent interpersonal and negotiation skills
   Tech-savvy with the ability to use various staff management systems
   Current COA (or ability to obtain one)
   Full NZ Driver Licence
   Ability to pass MOJ criminal checks


What you’ll get
   Competitive salary + company vehicle
   Flexible roster based on business needs (not strictly Mon–Fri)
   Access to our Perks Programme (retail, fuel, grocery discounts + more)
   Ongoing training and development
   Strong Health & Safety culture with regular welfare checks
  * Access to EAP, counselling, budgeting support, and discounted fuel for your whānau

At FIRST Security, you’ll be part of a supportive, people-focused team with opportunities to grow.
Ready for your next challenge? Apply now.

First Security is part of the Wilson Group. If you experience any issues with your application, please get in touch via phone or email.