Client Services Representative - AEC Moorabbin

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Greencross Vets is seeking a Casual Client Services Representative for the new AEC and Specialty Care Moorabbin hospital. In a fast paced, pet friendly setting you will manage a high volume of inbound calls and emails, welcome clients and their pets, book appointments, and handle invoicing and payments including Vetpay, Zippay and Afterpay while coordinating with other hospital teams to ensure a seamless experience. The ideal candidate has proven client service experience in healthcare or veterinary settings, excellent communication, multitasking ability, attention to detail and a calm, empathetic manner. They offer a brand new facility, strong wellbeing focus and staff discounts. To apply, tailor your resume showing how you deliver outstanding service, highlight payment platform experience, and confirm availability for varied shifts.

Job Description

Client Services Representatives | AEC + Specialty Care Moorabbin | Casual

This is an exciting opportunity to be part of the amazing team at our brand-new hospital in Moorabbin! We are seeking an enthusiastic and friendly Casual Client Services Representative to join a fast-paced environment and be a welcoming face to our clients and their pets!

The successful candidate will be critical in ensuring our clients receive outstanding customer service. You will be dedicated, conscientious, with a genuine love for animals and effective in your written and verbal communication with clients and other hospital staff.

As a part of the Client Services team, your duties will include: 

• Handling a high volume of inbound calls and email enquiries
• Managing all client inquiries and concerns with professionalism and empathy
• Welcoming clients and their pets to the hospital
• Booking and managing appointments
• Invoicing and taking payments – including cash and EFTPOS
• Processing payments on Vetpay, Zippay and Afterpay
• Coordinating with other hospital departments to ensure seamless client experiences
• Data entry and requesting documents from referring vets and clients
• Liaising with referring vets
• Ad-hoc administrative duties

About You:

• Proven experience in a client services role, preferably in a healthcare or veterinary setting
• Excellent communication and interpersonal skills
• Adaptable and takes initiative, this role requires you to be able to multitask and have a proactive attitude
• Attention to detail
• Strong conflict resolution skills
• A calm and empathetic approach to your work
• A passion for delivering outstanding client service

What we want to offer you:

• A crucial role within a leading veterinary hospital focusing on client service excellence
• Brand new hospital build and a workplace that is focused on employee wellbeing and professional satisfaction
• Employee benefits including discounts on veterinary services, discounts at retail stores and more!
• The chance to make a meaningful impact on client satisfaction and team engagement
• Variety of shifts available including days, evenings, weekends, and public holidays.

Apply Now!