Client Solutions Manager – Quick Service Restaurants - Global Business Solutions - Dubai

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TikTok is hiring a Client Solutions Manager for the Quick Service Restaurants vertical in Dubai to partner with sales, advertisers and cross functional teams to deliver strategic media solutions that drive growth. The ideal candidate blends QSR or media performance experience with the ability to translate business goals into scalable advertising strategies, managing relationships with QSR advertisers and agencies, developing seasonally aligned account plans, driving campaign excellence, and delivering data driven insights. Requirements include 5+ years in client solutions or related fields, fluent English and Arabic, strong analytics and stakeholder management, and the ability to juggle multiple priorities. To apply, tailor your resume to show cross‑functional impact, include measurable outcomes, and share a concise case study of a successful TikTok campaign.

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We are seeking a Client Solutions Manager (CSM) to support the Quick Service Restaurants (QSR) vertical. This role will partner closely with sales, advertisers, and cross-functional teams to deliver strategic media solutions that drive business growth on TikTok. The ideal candidate brings strong experience from either the QSR industry or media performance / digital advertising, with the ability to translate business goals into scalable advertising strategies.

Key Responsibilities:
- Manage and grow relationships with QSR advertisers, agencies, and key stakeholders.
- Act as a strategic consultant to clients by understanding their business objectives and recommending effective TikTok advertising solutions.
- Develop account strategies that align with seasonal priorities, menu launches, promotional campaigns, and full-funnel growth goals.
- Drive campaign excellence through planning, execution support, performance analysis, and optimization recommendations.
- Partner with Sales, Creative, Product, Measurement, and Operations teams to deliver best-in-class client service.
- Provide data-driven insights and post-campaign recommendations to improve outcomes and deepen client investment.
- Educate clients on platform best practices, audience strategy, creative effectiveness, and measurement solutions.
- Identify opportunities to unlock incremental growth across branding and performance objectives.
- Build and maintain strong knowledge of the QSR category, consumer behavior, market trends, and competitive dynamics.
- Communicate effectively with both Arabic- and English-speaking stakeholders across the region.

Minimum Qualifications:
- Bachelor’s degree or equivalent practical experience.
- 5+ years of experience in client solutions, account management, digital media, marketing, advertising, or relevant QSR commercial roles.
- Fluent verbal and written communication skills in English and Arabic.
- Experience managing client relationships and working with cross-functional teams.
- Strong analytical skills with the ability to interpret campaign performance and provide actionable recommendations.
- Proven ability to manage multiple priorities in a fast-paced environment.
- Excellent presentation, communication, and stakeholder management skills.

Preferred Qualifications:
- Experience working with Quick Service Restaurants, food delivery platforms, restaurant chains, or franchise-led businesses.
- Experience in media performance, performance marketing, or conversion-driven digital advertising.
- Strong understanding of auction-based media, campaign optimization, attribution, and measurement.
- Experience supporting enterprise or strategic accounts.
- Ability to connect marketing performance with business outcomes such as orders, traffic, app growth, or sales.
- Strong consultative approach with the ability to influence internal and external stakeholders.

Ideal Candidate Profile:
The ideal candidate is a client-facing problem solver who combines commercial judgment, category understanding, and analytical rigor. They should be comfortable operating in a consultative environment, building trust with clients, and turning performance insights into business action. A background in either QSR or media performance is highly valued, provided the candidate can demonstrate strong strategic thinking and execution capability.