Client Solutions Manager (Tech) - Global Business Solutions- MENA
TikTokJobsCloseBy Editorial Insights
TikTok is seeking a Client Solutions Manager to join the Global Business Solutions team for the MENA region, based onsite in Dubai. The role focuses on managing and growing post-sale client relationships with advertisers and agencies, coordinating cross-functionally with ad ops, product and R&D, guiding inventory allocation, monitoring campaigns, and delivering data-driven insights to improve results while contributing to product strategy. Success hinges on outstanding client service in a fast paced environment, plus a consultative, long-term mindset and a balanced blend of technical and commercial acumen to drive upsells, renewals and reactivations. Tips for applying: quantify campaign impact, show cross-functional collaboration, highlight troubleshooting with product teams, tailor your resume to regional client experience, and include brief case studies.
The Client Solutions team mission is to establish and build scalable, healthy, long-term client relationships by solving direct clients' and agencies' challenges through scalable, best in class campaign services. Client Solution Managers have a holistic understanding about TikTok's ad products and are humble, dynamic and open for change. You are joining a team of consultants and marketing and self service platform experts, who proactively drive the client’s growth strategy, including upsells, renewals and campaign reactivations.
Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge.
Responsibilities:
-Manage and grow post-sale client relationships with advertisers of all sizes.
- Cross-functional coordinate with internal teams such as ad ops, product and R&D teams to ensure a smooth and successful campaign execution.
-Work with internal teams to guide inventory allocation-Monitor and analyze ad campaigns, and proactively take initiative to improve results.
-Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign.
-Proficient in campaign management, setting up and optimization. Analyze campaign performance data to offer clients data-driven business insights, and at the same time, use those insights to improve our advertising offerings.
-Share marketplace feedback and guide our advertising strategy-Support and work with the sales team on pre-sale research and pitch.
-Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team.