Clinic Manager
NMC HealthcareJobsCloseBy Editorial Insights
This Clinic Manager role at NMC Healthcare oversees the Orthoplus Bone and Joint Centre, Al Ain, ensuring smooth operation and integrated clinical programs across Quality, Facility Management, HR, IT and more, while delivering patient centered care, controlling costs, and meeting DOH, FANR and OSHMS requirements. You will report to the General Manager, lead cross functional teams, manage patient complaints, support HIS implementation, and participate in centre governance. Requires a Masters in Public Health or MBA and a minimum of 5 years hospital operations experience; English essential, Arabic desirable. To apply, tailor your CV to show multi department leadership, cost optimization, regulatory compliance, and measurable outcomes; highlight OSHMS experience and HIS projects, and include concrete examples of collaboration and policy development.
DUTIES AND RESPONSIBILITIES
Reports to the General Manager and is responsible for the smooth and efficient operation of the assigned Healthcare Facility, including management of the related resources associated with the Orthoplus Bone & Joint Centre, Al Ain operations
Provides management oversight for the development of high quality, cost-effective and integrated clinical programs within the Orthoplus Bone & Joint Centre, Al Ain.
Exercises management responsibility over the Orthoplus Bone & Joint Centre, Al Ain ensuring efficient services that are designed to meet the needs of patients, physicians, the public and staff
Attends to, manages, and resolves patient complaints to the satisfaction of all parties involved
Assists in HIS implementation
Member of the Orthoplus Bone & Joint Centre, Al Ain committee and participates with the leaders of the governing body, management, and medical staff in development of the center plans, programs, and policies
Develops and fosters effective collaboration between clinical departments, divisions, medical staff leadership, faculty, and other affiliated services (internal/external) to ensure an integrated approach to providing services, and fulfilling the center's clinical, research and educational goals and objectives
Responsible for the smooth functioning of Quality, Facility Management, Marketing, HR, Accounts, Stores, Insurance, Medical Records, Receptions, Logistics, Contracts, Biomedical, Customer Care, Corporate Relations, Housekeeping, Security, Laundry & IT
Oversees major workforce and resource decisions for the center
Works through the management team and medical leadership of the Orthoplus Bone & Joint Centre, Al Ain, serving as a resource to help reduce costs, enhance revenues, achieve effective utilization and quality goals and objectives, analyze, and utilize information to develop and support management decisions
Accountable for the overall success of operations of the Orthoplus Bone & Joint Centre, Al Ain, to lead and oversee the development of operating and strategic plans
Attends to system development, quality, fiscal management, compliance and clinical management measures, physician relationships, work culture enhancement, internal communication, and consensus-building
Manages clinical employees in accordance with the facility policies utilizing sound principles of practice and fairness
Reviews clinical employee performance as evaluated by their respective managers, ensuring that reviews occur as scheduled/annually for each employee
Reviews and approves the disciplinary action and/or discharge of clinical/nonclinical employees
Ensures compliance with DOH, FANR, and OSHMS requirements
Performs other related duties incidental to the work described herein, as may be assigned or delegated by the General Manager.
GENERAL OSH ROLES & RESPONSIBILITIES
The ultimate responsibility for OSHMS within the facility of Orthoplus Bone & Joint Centre, Al Ain
Delegation and communication of various OSH roles and responsibilities
Approves and Endorses all Orthoplus Bone & Joint Centre, Al Ain policies and procedures
Comply with all OSH and infection control policies, standards and procedures and cooperate with facility management to comply those requirements
Work in accordance with the documented OSH procedures and instructions, specific responsibilities
Be familiar with emergency and evacuation procedures
Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk assessments and incident reports
Comply with Waste management procedures and policies
Attend applicable OSH/Infection control training programs, mock drills and awareness programs
Use of appropriate personal protective equipment and safety systems
OSH ROLES & RESPONSIBILITIES - MANAGEMENT REPRESENTATIVE
Ensuring that the OSH management system is established, implemented, and maintained in accordance with Federal, Local, OSHAD-SF and DoH OSHMS requirements
Responsible for ensuring compliance with legal and other requirements and including regulatory tracking. Allocate responsibility of OSH management and delegation of authority
Ensuring that reports on the performance of the OSH management system are presented to top management for review and used as a basis for improvement of the OSH management system
DUTIES AND RESPONSIBILITIES
Reports to the General Manager and is responsible for the smooth and efficient operation of the assigned Healthcare Facility, including management of the related resources associated with the Orthoplus Bone & Joint Centre, Al Ain operations
Provides management oversight for the development of high quality, cost-effective and integrated clinical programs within the Orthoplus Bone & Joint Centre, Al Ain.
Exercises management responsibility over the Orthoplus Bone & Joint Centre, Al Ain ensuring efficient services that are designed to meet the needs of patients, physicians, the public and staff
Attends to, manages, and resolves patient complaints to the satisfaction of all parties involved
Assists in HIS implementation
Member of the Orthoplus Bone & Joint Centre, Al Ain committee and participates with the leaders of the governing body, management, and medical staff in development of the center plans, programs, and policies
Develops and fosters effective collaboration between clinical departments, divisions, medical staff leadership, faculty, and other affiliated services (internal/external) to ensure an integrated approach to providing services, and fulfilling the center's clinical, research and educational goals and objectives
Responsible for the smooth functioning of Quality, Facility Management, Marketing, HR, Accounts, Stores, Insurance, Medical Records, Receptions, Logistics, Contracts, Biomedical, Customer Care, Corporate Relations, Housekeeping, Security, Laundry & IT
Oversees major workforce and resource decisions for the center
Works through the management team and medical leadership of the Orthoplus Bone & Joint Centre, Al Ain, serving as a resource to help reduce costs, enhance revenues, achieve effective utilization and quality goals and objectives, analyze, and utilize information to develop and support management decisions
Accountable for the overall success of operations of the Orthoplus Bone & Joint Centre, Al Ain, to lead and oversee the development of operating and strategic plans
Attends to system development, quality, fiscal management, compliance and clinical management measures, physician relationships, work culture enhancement, internal communication, and consensus-building
Manages clinical employees in accordance with the facility policies utilizing sound principles of practice and fairness
Reviews clinical employee performance as evaluated by their respective managers, ensuring that reviews occur as scheduled/annually for each employee
Reviews and approves the disciplinary action and/or discharge of clinical/nonclinical employees
Ensures compliance with DOH, FANR, and OSHMS requirements
Performs other related duties incidental to the work described herein, as may be assigned or delegated by the General Manager.
GENERAL OSH ROLES & RESPONSIBILITIES
The ultimate responsibility for OSHMS within the facility of Orthoplus Bone & Joint Centre, Al Ain
Delegation and communication of various OSH roles and responsibilities
Approves and Endorses all Orthoplus Bone & Joint Centre, Al Ain policies and procedures
Comply with all OSH and infection control policies, standards and procedures and cooperate with facility management to comply those requirements
Work in accordance with the documented OSH procedures and instructions, specific responsibilities
Be familiar with emergency and evacuation procedures
Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk assessments and incident reports
Comply with Waste management procedures and policies
Attend applicable OSH/Infection control training programs, mock drills and awareness programs
Use of appropriate personal protective equipment and safety systems
OSH ROLES & RESPONSIBILITIES - MANAGEMENT REPRESENTATIVE
Ensuring that the OSH management system is established, implemented, and maintained in accordance with Federal, Local, OSHAD-SF and DoH OSHMS requirements
Responsible for ensuring compliance with legal and other requirements and including regulatory tracking. Allocate responsibility of OSH management and delegation of authority
Ensuring that reports on the performance of the OSH management system are presented to top management for review and used as a basis for improvement of the OSH management system
QUALIFICATION, LICENSURE, EDUCATION, EXPERIENCE, SPECIAL SKILLS
Masters in Public Health or Business Administration or any equivalent Degree
Minimum 5 years of Experience in Hospital Operations/Administration
Excellent command of oral and written English. Arabic language advantageous/desirable but not essential