Cluster Reservation Assistant Manager

JobsCloseBy Editorial Insights

Minor International is seeking a dynamic Cluster Reservation Assistant Manager to oversee reservation operations for NH Collection Dubai the Palm and Dukes the Palm, Dubai Hotel. You will manage multi-property bookings, supervise and train the reservation team, analyze occupancy data to optimize revenue, collaborate with sales, marketing and revenue management on pricing and promotions, handle complex inquiries and VIP requests, ensure accurate channel processing, and maintain high customer service standards. The ideal candidate has a bachelor’s in Hospitality or Business, 3–5 years in reservations with at least 2 in a supervisory role, proficiency in reservation systems and MS Office, strong leadership and communication skills, and English fluency (Arabic a plus) with flexibility for weekends and holidays. For applicants, tailor your resume to demonstrate multi-property revenue wins, team leadership, and cross-functional collaboration; quantify impact where possible.

Company Description

Discover two dynamic and distinguished properties located on the iconic Palm Jumeirah in Dubai. Both parts of the renowned Minor Hotel Group, NH Collection Dubai the Palm and Dukes the Palm, Dubai Hotel offer a unique blend of vibrant hospitality, global standards, and local character.

NH Collection Dubai The Palm

A vibrant addition to Dubai’s hospitality scene, NH Collection Dubai the Palm is set on the exclusive West Beach and offers seamless access to Nakheel Mall and other major city attractions such as Burj Khalifa, Dubai Marina, and Dubai Mall.

This 14-storey contemporary hotel features:

• 227 chic guest rooms and suites
• 306 stylish serviced apartments
• A sunset-facing rooftop infinity pool with a sophisticated lounge and bar
• A lively sports bar, soon to be one of Dubai’s favourite social hotspots

Infused with energetic charm and modern elegance, NH Collection Dubai the Palm is redefining contemporary luxury on the Palm.

 Dukes The Palm, Dubai Hotel

Synonymous with timeless British sophistication, Dukes The Palm, Dubai Hotel brings a touch of classic elegance to the city’s vibrant hospitality landscape. With spectacular views of the Arabian Gulf and Dubai Marina skyline, this 5-star destination offers:

• Upscale rooms and luxurious suites
• Award-winning dining experiences
• A private beach and stunning infinity pool
• World-class service rooted in excellence and attention to detail.                                                         

As part of the Minor Hotel Group, both properties are committed to creating memorable guest experiences and providing meaningful career growth opportunities.

Job Description

We are seeking a dynamic and experienced Cluster Reservation Assistant Manager to join our team in Dubai, United Arab Emirates. In this role, you will be responsible for overseeing and optimizing the reservation processes across multiple properties within our hotel group, ensuring exceptional customer service and maximizing revenue opportunities.

• Manage and coordinate reservation activities for multiple properties within the cluster
• Supervise and train reservation team members, fostering a culture of excellence and continuous improvement
• Analyze booking trends and occupancy data to optimize revenue management strategies
• Collaborate with sales, marketing, and revenue management teams to develop and implement effective pricing and promotional strategies
• Handle complex reservation inquiries, special requests, and VIP bookings
• Ensure accurate and timely processing of reservations across all channels
• Monitor and maintain high standards of customer service within the reservation department
• Generate and analyze reports on reservation performance and key metrics
• Stay updated on industry trends and competitor activities to maintain a competitive edge
• Implement and maintain standard operating procedures for the reservation department
• Resolve escalated customer issues and complaints in a professional and timely manner

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field
• Minimum 3-5 years of experience in hotel reservations or related field, with at least 2 years in a supervisory or management role
• Proficiency in reservation management systems and Microsoft Office suite
• Strong leadership and team management skills
• Excellent customer service and interpersonal skills
• Advanced problem-solving and decision-making abilities
• Exceptional communication skills, both verbal and written
• Demonstrated ability to multitask and work efficiently in a fast-paced environment
• In-depth knowledge of hospitality industry trends and best practices
• Familiarity with revenue management principles and strategies
• Fluency in English; knowledge of Arabic or other languages is a plus
• Hotel management certifications are preferred
• Ability to work flexible hours, including weekends and holidays, as required