Cluster Shift Supervisor

JobsCloseBy Editorial Insights

Minor International seeks a Cluster Shift Supervisor in Dubai to oversee operations at NH Collection Dubai the Palm and Dukes the Palm, driving safety and productivity. You will supervise operators and technicians, mentor staff, monitor KPIs, conduct safety inspections, troubleshoot with technical teams, and maintain shift reports and SOPs while coordinating resource allocation and cross-functional communication. Ideal candidates have 3–5 years of supervisory experience in logistics, data centers, or operations with at least 2 years in cluster or technical ops, plus strong safety knowledge and decisive problem solving. To apply, tailor your resume to demonstrate leadership impact, safety compliance, scheduling and Dubai-shift flexibility, measurable results, and MS Office proficiency.

Company Description

Discover two dynamic and distinguished properties located on the iconic Palm Jumeirah in Dubai. Both parts of the renowned Minor Hotel Group, NH Collection Dubai the Palm and Dukes the Palm, Dubai Hotel offer a unique blend of vibrant hospitality, global standards, and local character.

NH Collection Dubai The Palm

A vibrant addition to Dubai’s hospitality scene, NH Collection Dubai the Palm is set on the exclusive West Beach and offers seamless access to Nakheel Mall and other major city attractions such as Burj Khalifa, Dubai Marina, and Dubai Mall.

This 14-storey contemporary hotel features:

• 227 chic guest rooms and suites
• 306 stylish serviced apartments
• A sunset-facing rooftop infinity pool with a sophisticated lounge and bar
• A lively sports bar, soon to be one of Dubai’s favourite social hotspots

Infused with energetic charm and modern elegance, NH Collection Dubai the Palm is redefining contemporary luxury on the Palm.

 Dukes The Palm, Dubai Hotel

Synonymous with timeless British sophistication, Dukes The Palm, Dubai Hotel brings a touch of classic elegance to the city’s vibrant hospitality landscape. With spectacular views of the Arabian Gulf and Dubai Marina skyline, this 5-star destination offers:

• Upscale rooms and luxurious suites
• Award-winning dining experiences
• A private beach and stunning infinity pool
• World-class service rooted in excellence and attention to detail.                                                         

As part of the Minor Hotel Group, both properties are committed to creating memorable guest experiences and providing meaningful career growth opportunities.

Job Description

We are seeking an experienced and results-driven Cluster Shift Supervisor to join our operations team in Dubai, United Arab Emirates. In this pivotal role, you will oversee the daily operations of our cluster facilities during assigned shifts, ensuring optimal performance, safety compliance, and team productivity. The ideal candidate will demonstrate strong leadership capabilities, exceptional organizational skills, and the ability to make decisive decisions in a fast-paced operational environment.

• Supervise and manage cluster operations during assigned shifts, ensuring all systems operate at peak efficiency and within established protocols
• Lead, mentor, and motivate a team of operators and technicians, fostering a culture of accountability and continuous improvement
• Monitor performance metrics and key operational indicators, identifying areas for optimization and implementing corrective actions
• Conduct regular safety inspections and ensure strict adherence to safety regulations, emergency procedures, and compliance standards
• Troubleshoot operational issues and coordinate with technical teams to resolve system failures or performance degradation
• Prepare and maintain accurate shift reports, documentation, and records for management review and audit purposes
• Manage resource allocation, scheduling, and shift coverage to maintain optimal staffing levels
• Communicate effectively with cross-functional teams, management, and external stakeholders regarding operational status and concerns
• Implement and enforce standard operating procedures (SOPs) and quality standards across all cluster operations
• Conduct training sessions and onboarding for new team members to ensure consistent operational knowledge and safety awareness

Qualifications

• 3-5 years of supervisory experience in manufacturing, logistics, data center, or operations environments with 2+ years in cluster or technical operations
• Proven ability to manage shift-based teams and maintain operational excellence under pressure
• Strong knowledge of safety protocols, compliance standards, and regulatory requirements
• Excellent problem-solving, analytical, and decision-making skills with strong organizational abilities
• Outstanding communication and interpersonal skills with demonstrated ability to lead diverse teams
• High school diploma or equivalent (associate degree or higher in operations management preferred); proficiency in Microsoft Office Suite and operational management systems