Collections Advisor

JobsCloseBy Editorial Insights

BMW Group Financial Services UK is seeking a full‑time on‑site Collections Advisor in Farnborough at Summit One Campus. You will optimise customer contact to recover arrears while balancing customer outcomes with brand values and support management in change initiatives to improve processes and regulatory compliance. Expect to identify vulnerability early, monitor cases to minimise impact, log and resolve FCA timed complaints, demonstrate forbearance with sustainable repayment plans, and guide customers to the best outcome using product knowledge. Ideal candidates have collections or customer service experience, knowledge of motor finance regulations, and strong administration, listening and communication skills with excellent organisation. Closing date 13 August 2026; first stage is a video interview; tips include tailoring your CV to regulatory familiarity and vulnerable‑customer handling, citing process improvements, and being ready to discuss flexible working arrangements; background checks will be conducted.

BMW Group Financial Services UK is looking for a Collections Advisor.

As a Collections Advisor you will be responsible for optimising customer contact to collect outstanding arrears whilst balancing customer needs against customer outcomes and company brand values. Supporting management in change activities to enable process improvement and regulatory compliance.

This role is based at the Summit One Campus.

What awaits you?

• Early identification of cases of vulnerability or financial difficulties
• Ongoing monitoring of vulnerability cases to support customer and minimise negative customer impact and business losses
• Identifying, logging and resolving of customer complaints in line with FCA timescales,
• Demonstrating forbearance in line with FCA guidelines by agreeing realistic and sustainable repayment plans, balancing customer needs with business requirements
• Qualification to potential contract breaches
• Using business and product knowledge to guide customers to the best possible outcome for their situation

What should you bring along?

• Experience in a Collections related environment, or working within Customer Services industry, preferable in financial services (desirable).
• Knowledge of motor finance industry regulations such as Consumer Duty and FCA conducts rules (preferred).
• Strong administration, active listening & communication skills.

• The ability to be organised working within timescales and attention to detail is key.

Closing Date: 13th August 2026

The first stage will be a video interview. 

At BMW Group, we are committed to offering our employees the right balance between work and personal life. We pride ourselves on being a flexible employer, so please discuss your individual requirements as part of the application process to help us agree on a suitable arrangement.

We place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants. 

Learn more here. 

We are proud to be part of the Disability Confident scheme, which supports employers in making the most of the talents disabled people bring to the workplace.

Successful candidates will be required to complete background screening checks, and the offer of employment will be subject to satisfactory results. These checks include references, right to work, IT system Compliance Integrity Check (COIN), CV, and relevant qualifications. Additional checks may include criminal records, adverse financial (credit), directorships, address verification, internet research, and/or driving licence. If you have any queries about these checks, please discuss them with us, and we will be happy to provide further details.