Collections Analyst

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CPKC seeks a Collections Analyst in Winnipeg to ensure timely collection of past due receivables, resolve disputes, and maintain client relationships under the Collection Escalation Process. The ideal candidate has a bachelor’s in Accounting or Business, at least two years in collections or a related role, railroad or transportation experience a plus, and proficiency in Microsoft Office and SAP. You will need strong communication, negotiation, problem solving, and organizational skills, with the ability to work independently and with a team, and a proven track record of meeting targets and driving improvements. To apply, tailor your resume to quantify outcomes, show root cause analysis, and highlight collaboration with internal and external partners and readiness for on-site Winnipeg work.

Join CPKC, North America’s first transnational railroad connecting U.S. Canada and Mexico, where your career drives progress and safety is paramount. We connect communities, fuel economic growth, and provide meaningful work in a culture that values diversity, accountability, and pride. With opportunities for training, development, and advancement, you’re not just building a career, you’re part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts here.

 PURPOSE OF THE POSITION:

As the Analyst, Receivables Management (Collections Analyst), you will ensure the timely collection of all amounts due under customer contracts and tariffs while maintaining a strong client relationship. This involves utilizing the Collection Escalation Process to include letters and phone calls, while at the same time addressing customer disputes, concerns or inquiries.

POSITION ACCOUNTABILITIES:

• Timely monitoring and collecting of past due receivables; maintaining confidentiality while protecting CPKC’s financial position
• Investigates, validates and resolves account discrepancies/disputes, by working with both CPKC’s internal & external customers
• Builds and maintain collaborative relationships with customers and internal stakeholders
• Strategically manages multiple escalated accounts in addition to a non-escalated portfolio
• Drills down to the root cause to resolve complex issues; ensuring a go-forward process is in place
• Build business cases to support account resolution
• Drives process improvements by proactively identifying issues and implementing solutions
• Provides subject matter expertise and support functions to other departments or projects, and performs other duties as may be assigned
• Adherence to daily targets and departmental objectives

POSITION REQUIREMENTS:

• Bachelor's degree from an accredited university or college in Accounting or Business Administration
• 2 years’ experience in a collections or related role; Railroad or transportation experience is an asset
• High proficiency in Microsoft Office is required
• SAP system (ECC & S4) knowledge is an asset
• Excellent communication, negotiation, and problem-solving skills
• Excellent organizational, multi-tasking and time management skills with a proven ability to deliver results
• Ability to effectively work independently and as part of a team
• Effective communicator both verbal and written with both internal and external contacts at all levels
• Ability to critically think through complex problems and offer solutions
• Strong situational awareness

WHAT CPKC HAS TO OFFER:

• Flexible and competitive benefits package
• Competitive company pension and/or retirement plans
• Employee Share Purchase Plan
• Performance Incentive Plan
• Annual Fitness Subsidy
• Part-time Studies Program

PRE-EMPLOYMENT REQUIREMENTS:

Background Investigation

• Criminal history check
• Education verification
• Professional references

BECOMING A RAILROADER:

As an employee with a North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Management Conductor Program

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CULTURE OF INCLUSION:

For our U.S. applicants, CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities. For Canadian applicants CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including: women, Black, Indigenous, People of Color (BIPOC), members of the LGBTQ+ community and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

• Req ID: 105977
• Department: Information Services & Network Service Centre (NSC)
• Job Type: Full-Time
• Position Type: Non-Union
• Location: Winnipeg, Manitoba
• Country: Canada
• % of Travel: 0-10%
• # of Positions: 1
• Job Grade: 5
• Job Available to: Internal & External

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