Collections Coordinator

JobsCloseBy Editorial Insights

Fasken seeks a Collections Coordinator in Toronto, onsite, reporting to the Manager of Collections to manage an assigned portfolio using Elite 3E, Power BI and e-Billing, blending client service with strategic collections. Responsibilities include timely collections by phone or email, documenting notes in the AR system, meeting with lawyers to plan next steps, and supplying data for reporting while partnering with billing and cash applications teams. Ideal candidates have a business administration diploma with accounting coursework and 3 to 5 years in a similar professional services role, plus MS 365 and credit control knowledge. Apply via the Careers page with a tailored resume highlighting relationship-building, measurable collections results, system experience and a willingness to learn technology; no agencies; background checks may apply.

About Fasken

As a premier law firm with over 900 lawyers worldwide, Fasken is where excellence meets expertise. We are dedicated to shaping the future our clients want, precisely when it matters most. For more information, visit fasken.com.

At Fasken, Success Means

• Having a strong client service approach – you’re ready, willing, and able to put our clients first and exceed their expectations
• Caring about one another – you possess strong interpersonal skills and the ability to build harmonious working relationships within your immediate team, across other departments in the firm, and the community
• Working collaboratively – you’re a self-starter who values working in a collaborative team based environment
• Possessing exceptional communication skills (both verbal and written) when dealing with lawyers, clients, staff and third parties
• Approaching your work with agility and the willingness to learn and utilise new technology
• Being adaptable to changing priorities in a fast-paced environment while being organized and maintaining accuracy with a high attention to detail
• Demonstrating strong research, investigative and problem solving skills with the ability to exercise judgement to resolve issues
• Treating sensitive and confidential matters with discretion and diplomacy at all times

Your Role

Reporting to the Manager, Collections, the Collections Coordinator is responsible for providing professional and timely collections support for an assigned portfolio of Fasken clients. The successful candidate will act as a strategic partner to the lawyers they support, combining their customer service mindset with a strategic approach to the execution of their responsibilities to deliver results.

Primary Responsibilities

• Strategically managing assigned portfolio through monitoring of portfolio dashboard and reports available to make best use of time and reduce risk exposures (systems used include Elite 3E, Power BI and e-Billing platforms)
• Providing professional and timely collection of outstanding assigned accounts by phone, e-mail and/or in person while maintaining excellent client relations
• Documenting all collection efforts by adding notes derived from calls/emails in the Firm’s accounts receivable collection system (Elite 3E) and escalate material exposure on an ongoing basis to Management
• Meeting with lawyers on regular basis (virtually or in person) to strategize collection efforts
• Forwarding necessary data to lawyers/assistants to facilitate the collection or write-off of accounts
• Provide inputs on at risk accounts for monthly reporting and review by the Finance Committee and Management Team
• Support testing and implementation of new tools and systems as needed
• Work closely with billing, e-Billing and Cash Applications Team to support smooth Order-To-Cash processes and procedures and timely collections and application of incoming cash
• Assisting with administrative, clerical and other duties related in the Firm’s management of accounts receivables

Required Knowledge and Experience

• College diploma in business administration - preferably with accounting related courses
• 3-5 years’ work experience in a similar role within a professional services firm
• Proficiency with Microsoft 365 applications (Word, Excel, Outlook, and PowerPoint)
• Experience with Power BI dashboards is desirable
• Working knowledge of acceptable credit control/collections methods, procedures and practices within a professional services environment
• Proficiency with a computerized collection management system and accounting system - Elite 3E is desirable

Pay Range

$60,000 to $70,000 per annum. Pay range to be commensurate with experience.

Vacancy

This role is being posted to fill a current vacancy. 

Diversity and inclusion

At Fasken, we believe in a diverse workplace made up of people with unique experiences and qualities. It is important that all our members find our workplace welcoming and caring. An inclusive workplace creates a fair environment where people are respected and valued.

Accessibility and Accommodation

It is important to our Firm that all its members, including those with disabilities, find our workplace to be welcoming and supportive.  Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

Background and Reference Checks

Any offer of employment may be conditional upon full background checks including a criminal record check, a credit check and employment and educational verifications. A reference check will also be conducted.

Your Application

We appreciate hearing from all qualified candidates, however, only those applicants whose background and experience match our requirements will be contacted. You can submit your application via our Careers page.

NO AGENCIES, PLEASE.

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