Communications Intern

The Executive Office of Technology Services and Security (EOTSS) is the lead enterprise technology organization for the Commonwealth of Massachusetts. Charged with driving the ongoing alignment of business and technology across the Commonwealth’s Executive Branch, EOTSS oversees and manages the enterprise technology, digital infrastructure and services, as well as the Commonwealth Security Operations Center and an enterprise Standard Operating Environment that includes an information security and risk management framework for over 125 state agencies and over 43,000 state employees. We directly serve our constituents by providing digital services and tools that enable taxpayers, drivers, businesses, visitors, families and other citizens to do business with the Commonwealth in a way that makes every interaction with government easier, faster, and more secure.  

Our Mission: We provide technology leadership across the Commonwealth to enhance the quality of public service and foster positive community outcomes. 

EOTSS’s Bureau of Geographic Information Services (more commonly known as MassGIS), is responsible for developing, maintaining, and distributing the Commonwealth’s geospatial information. MassGIS makes that information available through web mapping services and through download from its web site. MassGIS also provides mapping and spatial analysis services to support operational and policy needs of the Commonwealth; fosters cooperative development of map information among local, state, regional and federal government agencies in order to improve the quality, access, cost-effectiveness and utility of geographical information as a strategic resource for the state; and provides technical assistance to political subdivisions of the Commonwealth in developing and accessing spatial data and related technologies. MassGIS also coordinates GIS activities in state and local government, and throughout the geospatial community across the Commonwealth, as well as setting GIS data standards for Massachusetts public bodies.

Project work for the communications intern will involve improving communications with the MassGIS data providers and users. We have a need to communicate more effectively with the entire geospatial community in Massachusetts. We have no means or method for doing that now. We also have a need to communicate with segments of that larger population about particular technical matters related to specific data sets or other issues. Project work will include research of existing communication tools, such as Customer Relationship Management (CRM) tools, available to us through EOTSS and other state agencies, as well as tools in use by other states that have similar needs. Project work will also include development of a strategy and implementation plan for improving MassGIS's ability to communicate with our geospatial constituency. It is likely that some implementation work will also be included, such as populating a CRM tool with existing and updated contacts, as well as creating modernized communication templates.

The primary work location for this role will be at One Ashburton Place, Boston, Massachusetts 02108. The work schedule for this position is Monday through Friday, 9AM to 5PM. This position is expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed.

The Summer Internship Program is a 10-week paid opportunity running from June 1 through August 7. To be eligible, applicants must be currently enrolled in an accredited college or university or be a recent graduate (May 2026 graduation date).

All offers of employment into this position are conditional and subject to passing: a Massachusetts Criminal Background Check (CORI); a security clearance (fingerprinting) consistent with IRS and/or public safety requirements; and security training.

Preferred Qualifications – Experience/Skills:

• Completion of at least two semester-long courses in Communications, Marketing, Public Relations, or a related field, including at least one course focused on digital content creation, social media management, customer engagement, and/or data analytics.

• Demonstrated experience supporting communications planning and strategy, including developing content calendars, identifying target audiences, crafting key messages, and measuring performance metrics.

• Experience creating digital content for multiple platforms (e.g., social media, email, web), with an understanding of platform-specific best practices and audience engagement strategies.

• Strong analytical and problem-solving skills, with the ability to interpret engagement data and apply insights to improve communications effectiveness.

• Exceptional attention to detail, including proofreading, brand consistency, and accuracy in messaging across platforms.

• Excellent oral and written communication skills, with the ability to translate complex information into clear, compelling, and audience-appropriate content.

• Self-motivated and able to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.

First consideration will be given to those applicants that apply within the first 14 days.

Please see Preferred Qualifications.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.  Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements.  We encourage individuals who believe they have the skills necessary to thrive to apply for this role.