Concierge Agent
Middlesex University DubaiJobsCloseBy Editorial Insights
Concierge Agent at Middlesex University Dubai seeks an energetic, service-driven professional to handle guest inquiries, reservations, and transportation, while offering deep local knowledge of Dubai's attractions and events. The role emphasizes personalized recommendations, seamless reservations for restaurants and tours, and high-touch concierge services, underpinned by strong customer service and problem-solving skills. Proficiency with property management systems and the ability to stay organized under pressure are essential. To apply, tailor your resume and cover letter to highlight real-world guest interactions, conflict resolution, attention to detail, and examples of fast-paced service delivery; showcase Dubai area knowledge and prior experience in hospitality or university settings. Include measurable outcomes whenever possible.
- Guest Inquiries and Requests: Address guest inquiries and requests promptly and professionally, providing assistance with reservations, transportation, tours, and other needs.
- Local Knowledge: Have a deep understanding of local attractions, restaurants, events, and transportation options.
- Recommendations: Provide personalized recommendations based on guest preferences and interests.
- Reservations: Handle reservations for restaurants, tours, shows, and other activities.
- Transportation Arrangements: Arrange transportation for guests, such as taxis, shuttles, or airport transfers.
- Concierge Services: Provide additional concierge services, such as arranging flowers, gifts, or special requests.
- Customer Service: Maintain a high level of customer service, ensuring guest satisfaction and loyalty.
Requirements
- Excellent interpersonal and communication skills.
- Strong customer service orientation.
- Problem-solving and conflict resolution abilities.
- Attention to detail and organizational skills.
- Proficiency in using hotel property management systems.
- Ability to work well under pressure and in a fast-paced environment.
- Have a deep understanding of local attractions, restaurants, events, and transportation options.