Consumer Services Representative (nine month contract)

JobsCloseBy Editorial Insights

Nature’s Path Foods is seeking a Consumer Services Representative for a nine month contract in Richmond, BC with a hybrid schedule (four days in the office). You will respond to consumer inquiries by phone and email, investigate and resolve complaints with empathy, escalate quality concerns, and document interactions while spotting trends to inform product improvements. The right candidate has prior customer service experience, excellent English communication, and can translate technical product info into consumer friendly language; French is a plus. Strong problem solving, organization, and CRM or service software experience are assets. Salary is $52,500 prorated; highlight relevant examples in your resume and cover letter.

What You’ll Do

· Respond to consumer inquiries about our products, ingredients, packaging and nutrition information via phone, email and other communication channels.

· Investigate and resolve consumer complaints with empathy, professionalism and sound judgment.

· Escalate quality or food safety concerns to the appropriate internal teams.

· Accurately document consumer interactions and maintain detailed records within our systems.

· Identify trends in consumer feedback and share insights that help improve products and the overall consumer experience.

· Stay current on product launches, formulation updates and company policies to provide accurate information.

· Represent the Nature’s Path brand with warmth, authenticity, and professionalism in every interaction.

What You’ll Bring

· Previous experience in customer service, consumer care, contact center or a similar customer-facing role.

· Exceptional written and verbal English communication skills. French is an asset but not required. 

· Strong problem-solving skills and the ability to navigate sensitive situations with empathy.

· Excellent organizational skills with strong attention to detail.

· Comfortable learning technical product information and translating it into clear, consumer-friendly language.

· Proficiency with Microsoft Office and experience working with CRM or customer service software is an asset.

Details

Located in Richmond, BC | Hybrid (4 days/week in office)

Nine month contract opportunity, starting ASAP

Salary: $52,500 (prorated for the contract)