Contract Employee

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Job Brief

A change management and PMO professional will lead a strategic project to centralize operations from multiple schools to the centralized SSC delivery center in Dubai.
The role involves developing and executing change management strategies, driving communication plans, and supporting impacted employees in coordination with client’s HR and Finance teams. This resource will also ensure compliance with UAE regulations and act as a key advisor to leadership throughout the transition.

Key Expectations from the role

Change Methodology Knowledge

• Working knowledge of frameworks like ADKAR, stakeholder analysis, and readiness assessments.
• Ability to develop change plans, communication calendars, and training schedules.
• Comfortable embedding CM activities into the project plan (not treating them as “side work”).

•Centralization Oversight: Oversee and manage centralization of operations from multiple locations into the new delivery center, ensuring minimal disruption and operational continuity.
•Change Management: Develop and implement strategies to support a smooth transition of services, addressing employee concerns and resistance.
•Communication: Create and execute communication plans to keep executive leadership, school principals, and staff aligned throughout the transition.
•Stakeholder Support: Collaborate with senior leadership and HR/Communications teams to manage employee transitions and respond to school-level operational concerns.
•Local Compliance: Apply knowledge of UAE regulations to ensure legal and cultural alignment; prior experience in Dubai or Abu Dhabi projects is preferred.
•Employee Helpdesk: Set up and manage support channels (e.g., hotlines) for employee queries and concerns.
•Project Management Support –

• Ensure diligent follow-up and co-ordination with different client stakeholders and teams (HR, training, technology, operations etc.) for timely execution of deliverables
• Proactively identify and highlight any potential concerns/bottlenecks to mitigate impact to the project implementation timelines
• Support Transition Lead to execute end-to-end project – assume complete ownership of tasks as assigned

Qualifications

5-6 yrs Experienced Graduate/Post Graduate/ MBA / Masters from accredited B schools

Any change and/or project management certification (preferable not must)