Control Room Resource Planner

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Joining Samsic UK as a Control Room Resource Planner in Coventry is a full‑time on‑site role at 42.5 hours per week, rotating early and late shifts, with a salary around £32,760. The job blends busy administration with resource planning, including holiday and sickness management, rota coordination, alarm dispatch, payroll prep and KPI reporting, all to ensure sites are properly staffed and client expectations met. Essential you have the right to work in the UK, strong customer service and communication, solid Microsoft skills, and the ability to work independently. For best results, tailor your CV to a complete five-year history with months and years, explain gaps, and highlight scheduling, payroll and client liaison experience.

Are you enthusiastic, dedicated, vigilant individual looking for an opportunity to join our Samsic UK Security family? Then this role may be for you!

We have an exciting opportunity for a Control Room Resource Planner to join our team in our Coventry office.

The purpose of the role is to provide an efficient and professional Control Room Duties and Resource Planning to Samsic UK Security’s clients as specified, demonstrating the highest levels of Customer Service; the role is vital in making sure each site has fully trained staff available to complete the contractual requirements.

As a Control Room Resource Planner you will be contracted to 42.5 hrs per week and work over a shift pattern as per below:

• Week 1: Monday - Friday 06:00 - 14:30
• Week 2: Monday - Friday 12:30 - 21:00

· Salary: £32,760pa (£14.78 p/h)

• Maintaining records including holiday, sickness, hours of attendance at work
• Manage last minute sickness and planned absence
• Manage Bradford Factor
• Approving annual leave
• Manage regional rotas and support cover
• Manage last minute client requests
• Dispatching alarms to our Response Teams
• Payroll preparation and processing
• Managing wage queries
• Staff welfare calls
• Liaising with clients
• Updating spreadsheets, running reports and updating databases
• Sending out KPI’s on a daily, weekly and monthly basis
• Working closely with the service delivery manager and Operations Manager

Essential Requirements:

• Right to work in the UK
• Strong customer service skills
• Strong written and verbal communication
• Ability to work under own initiative
• Good organisational skills
• Good Working knowledge Microsoft packages

In order to work for Samsic UK you MUST fulfil the following criteria:

· Have an unrestricted right to work full time in the UK for a minimum period of 12 months

· Be fluent in spoken and written English

· Have a five-year checkable work history

· Must have a working knowledge or Microsoft products Excel, Word etc.

Benefits:

· Full training

· Apprentice scheme available to all

· Reward and recognition scheme

· Career development plan

· Pension scheme

** Due to the high volume of applications, we receive we have to insist that the ideal candidates’ CV MUST contain a full 5-year history back from today with MONTH and YEAR clearly displayed for start and finish times of each employment period including your most current role. Any gaps within the last 5 years need to be covered with an explication (could be School, Jobseekers, Student etc.) – If your CV fails to comply with this it will be rejected **

Founded in 1986, Group Samsic has grown to meet an ever-growing need for Total Facilities Management. Now in 2021 the group boasts 70,000 employees Europe wide with an annual turnover of 2.4bn. euro. Samsic UK provided Security, Cleaning and Support Services to 750 clients at over 1700 locations in the UK. Our network of 14 regional offices ensure our clients are given our closest support and attention; and our 3000 highly skilled employees help us to develop a business of substance that meets client need and expectation while e constantly expand our presence in the FM Sector.