Control Tower SAP Key User

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Bertelsmann is hiring a Control Tower SAP Key User to work onsite in Birmingham at Hams Hall, 40 hours per week, salary £32,757.75. You will bridge IT and warehouse operators, ensuring customer requirements are translated into SAP for import, export, stock and inventory, and you will help implement new customers through testing and continuous improvement. Core duties include SAP testing, resolving complex issues, regular customer meetings to capture needs, inventory control, data analysis, onboarding new customers, reporting the test matrix, and collaborating with SAP teams across countries, plus training the SAP Warehouse support team. Essential: SAP Key User ERP experience, SAP WMS, Power BI, strong stakeholder management and problem solving. To apply, tailor your CV to show SAP testing and onboarding impact, quantify improvements, highlight cross functional collaboration, and confirm onsite availability in Birmingham.

Salary: £32,757.75

Location: Hams Hall
Hours: 40 hours per week, Monday to Friday

The primary role of the SAP Key user is to ensure the customer's requirements are translated and reflected in the SAP system. You’ll be the contact between IT and the operators who support the warehouse with managing import/export/stock and inventory for our customers.  

The role is instrumental in the implementation of new customers by testing the process and continuous improvement.  

Your tasks

• SAP testing – testing customer solutions presented by IT to ensure they work effectively for the customer and the business
• Problem-solve complex issues that arise in the system
• Regular meetings with the customers to understand their requirements to support their needs
• Inventory, cycle counting, and stock control
• Analyse data within the system to identify improvement
• Implement new customers into the warehouse
• Report test matrix
• Collaborate with the SAP team in other countries to ensure alignment
• Support function for the Operators
• Present continuous improvement and process optimisation solutions for each client across the business
• Create and deliver training and development for the SAP Warehouse support team

Your profile

• SAP Key user (ERP) experience is essential
• Good PC skills, including, Microsoft packages, and has worked with SAP WMS and Power BI
• Experience in liaising with customers, where you have been involved in problem-solving
• Analytical skills
• Stakeholder management

What we offer

• 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days
• Pension contribution
• A life assurance policy that pays out 4 x Salary
• Employee Assistance Programme that provides you with confidential support, information, and advice to help you
• Employee Discount Scheme through Benefit Hub
• Free Parking