Coordinateur Field Service H/F

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Merck Group is seeking a Field Service Coordinator F/H in Molsheim for a full-time onsite role within the EMEA Field Service team. You will act as the central contact, coordinating service requests, scheduling field engineers, and aligning internal teams while partnering with Sales on contract renewals and new service agreements. You’ll maintain service records and drive process improvements to consistently deliver excellent support. Ideal candidates have proven Service Coordinator or Project Manager experience, superb organization, strong communication, and proficiency with Microsoft Office and Salesforce. English and French are required; other languages are a plus. This is a fixed-term contract; tailor your application to highlight cross-functional collaboration and CRM wins, and confirm availability to work in Molsheim.

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your mission:

You will work with our EMEA Field Service team, making sure everything runs smoothly and efficiently across the entire region. Your primary job is to be the central communicator: you will coordinate all service requests, manage the schedules for our field engineers, and keep customers and our internal teams (Sales, Support, Logistics) perfectly aligned. Beyond coordinating, you will help grow the business by partnering with Sales to renew contracts and propose new service agreements. You will also maintain accurate service records and help implement better ways of working so we can consistently deliver exceptional support.

Your Profile:

• Proven experience as a Service Coordinator or Project Manager.
• A master of organization and multitasking who knows how to prioritize tasks.
• An excellent communicator, skilled at building strong working relationships with customers, engineers, and cross-functional teams.
• Technically proficient with the Microsoft Office Suite and experience using a service management system like Salesforce.
• Must be fluent in English and French; any additional EMEA languages are a bonus.
• A Bachelor's degree in a relevant field or equivalent professional experience.

Please note this is an opportunity for a CDD (Fixed-Term) contract.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!