Coordinator Rider On Ground Ops

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Talabat is seeking a Coordinator Rider On Ground Ops in Abu Dhabi for a full time onsite role to support fleet operations at the zone level, monitor live performance, resolve rider issues, and link riders with dispatch. You will audit fleet appearance and rider behavior, facilitate feedback loops, and handle escalations while taking corrective actions for underperforming riders, with ad hoc tasks as needed. The ideal candidate has a bachelor’s degree, 1-2 years in food or grocery tech, strong multitasking and communication skills in English and Arabic, Google Suite, and a UAE driving license. Tailor your resume to show field coordination, metrics, and cross functional collaboration in an onsite environment.

Company Description

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Support day-to-day fleet operations at the zone level by monitoring performance, resolving rider issues, and ensuring efficient live operations. Act as the primary link between riders, dispatch, and fleet partners on the ground.

Qualifications

• Monitor live operations to ensure optimal performance across the city/zone.
• Track and assess rider performance on a city/zone level.
• Manage walk-in queries from riders.
• Liaise with fleet partners to ensure smooth communication.
• Assist dispatchers with rider-related communication.
• Conduct audits of fleet appearance and rider behavior through on-ground visits and stay updated with field insights.
• Facilitate feedback loops between riders and management.
• Resolve queries and escalations from internal and external stakeholders.
• Oversee zonal performance and take corrective actions (Warning, Suspension, Termination) against low-performing riders.
• Investigate rider-related issues raised by customers or vendors.
• Perform ad hoc tasks as requested by the line manager.
   

Additional Information

Education and Experience:

• Bachelor’s Degree
• 1-2 years of experience in the food/grocery tech industry is highly preferred.

Skills and Competencies:

• Ability to multitask and work effectively in a fast-paced environment.
• Proficient in Google Suite.
• Strong communication skills, both written and verbal. English and Arabic is a must. 
• Problem-solving skills and a proactive approach to identifying and addressing operational challenges.
• UAE Driving License is a must.