Coordinator Workforce, Victoria Racing Club

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Delaware North Australia is hiring a full‑time Coordinator Workforce to support the Victoria Racing Club at Flemington Racecourse, with flexibility to work across Melbourne venues. This core operations role coordinates end‑to‑end rostering for a large casual team, manages availability and last‑minute changes, and acts as the primary contact for rosters with Operations, HR and Payroll. You’ll ensure optimal staffing on race days and major events, provide on‑the‑ground support, and assist with onboarding and mobilisation of new team members while driving rostering efficiency. To apply, highlight success in high‑volume environments, strong organisational and communication skills, system proficiency, and readiness for weekends and travel; reference achievements in no‑show management and timesheet accuracy. Close 3 March 2026.

The opportunity

Delaware North Australia is hiring a full time Coordinator Workforce to play a critical role in ensuring our operational teams are fully supported to deliver exceptional race day and event experiences.

From 1 April, Delaware North will commence its new partnership with the Victoria Racing Club (VRC), delivering world‑class hospitality and event experiences at the iconic Flemington Racecourse. This position will initially be required to support VRC; however flexible to work across our other Melbourne venues. 

The Coordinator Workforce is responsible for coordinating and rostering a large casual workforce, ensuring optimal coverage across departments and events. This role sits at the heart of operations, balancing workforce planning, real‑time staffing needs and team member support to enable seamless, world‑class event delivery.

Working closely with Operations, Human Resources and Payroll, you will be the primary point of contact for roster management, shift allocation and workforce coordination across race days, major events and business‑as‑usual operations.

What we offer

• Be part of a new long‑term partnership at one of Australia’s most iconic sporting venues
• Play a key role in enabling world‑class racing and event experiences
• Work in a fast‑paced, event‑driven environment where no two days are the same
• Join a global organisation with strong development and career progression opportunities

What you will do?

• Coordinate end‑to‑end rostering of casual team members across race days, major events and operational periods
• Ensure staffing levels align with operational requirements 
• Manage availability, shift allocations, roster changes and last‑minute staffing requirements
• Act as the primary point of contact for team members regarding rosters, shifts and staffing enquiries
• Maintain accurate workforce records, availability and compliance
• Provide on‑the‑ground staffing support during events, including redeployment to meet live operational needs
• Follow up and resolve no‑shows and late cancellations to minimise operational impact
• Partner with HR and Operations to support onboarding, inductions and mobilisation of new team members
• Collaborate with Payroll to ensure accurate timesheets, data integrity and reporting
• Support continuous improvement of workforce and rostering processes

More about you

• Previous experience in workforce coordination, staffing or rostering within a high‑volume environment(hospitality, events, venues or similar industries highly regarded)
• Strong organisational skills with the ability to manage complex rosters under pressure
• An unwavering ability to coordinate teams to deliver optimal service standards
• Clear and confident communicator with a strong focus on team member support
• High attention to detail and strong administrative capability
• Comfortable using workforce management and rostering systems
• Flexible and adaptable, with the ability to support peak event periods, including weekends and major race days
• Flexible to support and travel to other Melbourne venues.

The application period will close on 3rd March 2026

Who we are

Victoria Racing Club (VRC) is Melbourne’s leader in racing and event entertainment, combining 185 years of racing heritage with modern event excellence. Based at Flemington Racecourse, VRC delivers a world-class blend of sport, fashion and celebration. The VRC hosts 25 race meetings each year and anchors the Melbourne Cup Carnival across four signature days: Victoria Derby Day, Melbourne Cup Day, Oaks Day and Stakes Day. With more than 30,000 members, the VRC delivers an unrivalled experience at every touchpoint. Flemington Racecourse also accommodates major outdoor events of up to 60,000 guests, as well as premium indoor conferences.