Corporate IT Support Coordinator

Department: Information Technology (IT)

Employment Type: Permanent - Full Time

Location: United Arab Emirates - Dubai

Description

About Kempinski:
At Kempinski, we don't just offer stays; we curate moments. As a hospitality organization, anchored in a legacy of elegance and a pioneering spirit, we have grown into a collection of iconic hotels and resorts around the world, each a landmark in its own right. From grand palaces steeped in history to contemporary masterpieces of design, Kempinski is where impeccable service meets authentic local experiences.
We empower our people to be artisans of hospitality, fostering an environment where passion is nurtured, individuality is celebrated, and every detail is thoughtfully considered. Joining Kempinski means becoming part of a family that is dedicated to creating memories that last a lifetime for our guests, and a fulfilling and enriching career for our team.


If you are driven by excellence, inspired by the art of hospitality, and seek to contribute to a legacy of luxury, we invite you to explore the exceptional opportunities that await you at Kempinski Hotels. Come, be a part of our story.

How You Will Make a Difference:

As our Corporate IT Support Coordinator your role will include, but is not limited to: 

• Support
  • To ensure the highest possible IT service is provided to Corporate office users.
  • Develop and enforce IT administration and support practices for the Corporate and regional offices and hotels to increase user productivity and IT efficiency.
  • Assist in creating training materials and delivering training sessions to end-users. Provide post-go-live technical support and troubleshoot system issues.
  • Ensure that technical and operational issues reported by the corporate users are resolved in a timely and professional manner.
  • Work actively with other members of Corporate IT, end users, hotel IT personnel and vendor product support on finding solutions to problems preventing efficient and secure use of technology delivered or operated by Corporate IT.
  • Escalate problems, which are non-standard, require a higher level of expertise or can’t be resolved within an acceptable time-frame. 
  • Make sure support activity is recorded, track incidents.
  • Publish solutions to repeated problems in the company Knowledge Base.
  • Develop training materials, train end users..
  • Maintain support contact details up-to-date.
  • Communicate and act appropriately and timely.

• Systems Management 
  • Ensure smooth and safe operation of the IT environment provided to Corporate employees.
  • Install and maintain end user computer hardware and systems.
  • Ensure the installation and maintenance of the MDM agent
  • Ensure adequate network and data security is maintained
  • Ensure business continuity procedures are followed.
  • Ensure IT equipment is kept in a properly working order and performance is optimized.
  • Manage user access to IT systems.
  • Cloud computing notions.
  • Conduct regular reviews of company’s assets, user access levels and compliance with corporate policies, report audit results.
  • Maintain documentation, share knowledge.
  • Participate in design and implementation of other Corporate IT projects.

What Makes You a Great Fit:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Relevant certifications (e.g., CompTIA A+, Network+, Security+, Microsoft Certified: Modern Desktop Administrator Associate) are a strong plus.
• Equivalent practical experience will also be highly considered.
• 1-3 years of experience in an IT support role.
• Proven experience in a corporate or multi-site environment, ideally within the hospitality industry.
• Experience with both on-premises and cloud-based IT solutions.
• Proficiency in troubleshooting hardware and software for Windows, Android, macOS and iOS.
• Solid understanding of network fundamentals (TCP/IP, DNS, DHCP, Wi-Fi).
• Experience with Mobile Device Management (MDM) solutions.
• Knowledge of Google Workspace products.
• Familiarity with cloud computing concepts (e.g., Azure, AWS, GCP).
• Understanding of data security principles.
• Experience with IT service management (ITSM) tools (for incident tracking, knowledge base).
• Ability to perform IT audits and manage user access permissions.
• Excellent communication skills (written and verbal), able to explain technical concepts clearly
• Fluency in English (written and spoken) is required.