Crew Leadership Manager

JobsCloseBy Editorial Insights

Qantas is seeking a Crew Leadership Manager to lead, coach and develop our International Cabin Crew in Brisbane, a permanent full‑time on‑site role at the Brisbane International Terminal. You’ll be a leader of leaders, driving cabin standards, a high‑performance culture and cross‑functional projects that improve efficiency. The role requires strong leadership experience with relevant qualifications or equivalent, discreet HR and industrial relations expertise, and a proven ability to develop other leaders, influence stakeholders and negotiate effectively. You must understand cabin crew operations and enterprise agreements, and be comfortable with shift work and on‑call rosters. Application tips: tailor your resume with KPI improvements, leadership development outcomes, IR policy experience, and cross‑functional delivery; show availability for shift work and on‑call duty; highlight face‑to‑face leadership communication. Applications close: 11:59pm, Tuesday, 11th August.

Company Description

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Challenge yourself in this integral people leadership role within our Qantas International Cabin Crew team
• Together we will harness the growth and development of Cabin Crew
• Permanent full-time position based at Brisbane International Terminal

As a Crew Leadership Manager, you will focus on leading, coaching and developing our Cabin Crew team to be the best in the industry. As a leader of leaders, this role manages cabin standards and drives a positive performance culture by developing and supporting a high performing team equipped to develop and maintain an engaged Cabin Crew workforce.

The role will lead face to face communication with our crew, drive development and leadership and coach the team to meet and exceed key performance indicators and to build and inspire a strong cabin crew leadership culture. Additionally, your role will work with stakeholders across the business in developing and implementing projects, working cross functionally across multiple areas and owning portfolios that support and improve operational efficiency.

You will also be required to work shift hours and participate in an on-call roster to ensure visibility of leadership during peak times when our crew are in base and provide support while up-line.

You’ll have:

• Strong leadership experience with relevant tertiary qualifications or equivalent experience
• Sound experience managing HR and industrial relations matters with discretion
• Proven ability to lead, coach and develop other leaders fostering high-performance
• Skilled in stakeholder engagement, with strong influencing and negotiation skills
• Comprehensive knowledge of Cabin Crew operations, policies, and enterprise agreements
• Ability to manage multiple priorities in fast-paced, time-sensitive settings
• Strong communicator with confidence in face-to-face leadership engagement
• Operational support experience, including availability for shift work and on-call roster
• Demonstrated innovation and initiative when addressing continuous improvement projects

Why the Qantas Group?     

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at the Qantas Group. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.      

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.     

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.    
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees. 
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.    
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.     

The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We embrace diversity and encourage applications from people with disability. Candidates will have the opportunity to request support or reasonable adjustments during the recruitment process in order to demonstrate their ability to meet the inherent requirements of our roles. 

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close: 11:59pm, Tuesday, 11th August