CRM Manager

JobsCloseBy Editorial Insights

Swissquote is seeking a CRM Manager to lead an engineering team of .NET Microsoft Dynamics experts responsible for the CRM and its Marketing, Customer Care and Sales modules. You will own delivery, organize work under agile principles, evaluate team capability, plan technical investments, and collaborate with stakeholders across the bank while mentoring team members and conducting regular assessments. Requirements include a Bachelor or Master in Computer Science, proven project leadership, Dynamics experience, agile know how, fluent English, and strong communication and leadership skills; .NET knowledge is a plus. To apply, share measurable CRM wins, show talent development and hiring successes, tailor your CV to Dynamics CRM modules and Swissquote values, and align with the role’s strategic impact.

Company Description

Building the bank of tomorrow takes more than skills. 
It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential.

We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to +650’000 clients through our performant and secured digital platforms.

Our +1200 employees work in a flexible way, without dress code and in multicultural teams. 
By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-pace environment. Have a look behind the scenes by checking Humans of Swissquote on instagram.

We are all in at Swissquote. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success.

Are you all in? Don’t be shy, apply!

Job Description

You will oversee an engineering team of .NET / MSD software engineers and experts. The mission of the team is to develop and maintain .NET based application, Swissquote‘s CRM, based on Microsoft Dynamics,  and it’s different modules for Marketing (Customer Insights), Customer Care (Customer Service), and Sales. At the heart of our client activities, you will be in direct communication with our stakeholders, partners and other SWE teams.

Responsibilities 

• Direct management of a team of software engineers and experts
• Accountable for the successful deliveries of the team 
• Organize and plan all team activities upon the principles of agile software methodology 
• Evaluate the efficiency of your team upon its technical and/or business knowledge needed to fulfil its mission 
• Monitor and address the required technical investment upon the department guidelines 
• Foster the collaboration with the departments that are stakeholders to your team 
• Grow the team members and ensure their personal development plan 
• Perform regular and annual individual assessment
• Hire great talent and integrate them successfully in the team 

Qualifications

• Educational background: Bachelor or Master in Computer Science or equivalent 
• Experience in managing projects 
• Experience with Microsoft Dynamics 
• Experience with agile methodologies 
• Fluent in English 
• Excellent communication and leadership skills 
• Eager to lead by example
• Knowledge of software developement .NET is a plus