SEVEN logo

CRO Team Leader

SEVEN
Full-time
On-site
Dubai, 03

JobsCloseBy Editorial Insights

SEVEN is seeking a CRO Team Leader in Dubai to support the Supervisor in guiding the Customer Relations team, mentoring CROs, handling escalations, and ensuring adherence to service protocols during daily operations. You will monitor performance, resolve customer complaints, train new CROs, coordinate shift handovers, and maintain clear communication logs while fostering a collaborative, positive team culture aligned with company values. The ideal candidate has 2 to 4 years in customer service with at least 2 years in a leadership role, strong CRM and communication skills, and a background in fitness, luxury service, or hospitality is highly desirable; a bachelor’s degree is preferred. When applying, tailor your resume to show measurable impact, demonstrate readiness to work onsite in Dubai, and highlight leadership, coaching, process improvement, scheduling, and standards compliance, plus alignment with SEVEN’s growth opportunities and culture.

The CRO Team Leader supports the Supervisor in overseeing the Customer Relations team, ensuring high standards of service delivery and smooth daily operations. The Team Leader assists in mentoring CROs, handling escalations, and ensuring compliance with service protocols.

Key Responsibilities and Expectations:

·        Assist the Supervisor in managing the CRO team during shifts.

·        Act as the main point of contact for CROs when the Supervisor is unavailable.

·        Monitor CRO performance and report issues or improvements to the Supervisor.

·        Handle customer complaints and ensure swift and effective resolution.

·        Guide new CROs and provide on-the-job training as required.

·        Ensure CROs adhere to standard procedures and company policies.

·        Coordinate shift handovers and maintain accurate communication logs.

·        Support scheduling and shift coverage.

·        Ensure CROs are informed about any changes in processes or service updates.

·        Encourage teamwork and maintain a positive team environment.

·        Perform CRO duties when necessary and lead by example.

·        Report equipment or facility issues to the relevant department.

·        Assist in data collection or reporting as required.

·        Promote company values and professional conduct.

Requirements

· Bachelor's degree in hospitality, business management, customer service, or related field (preferred).

· Strong leadership and management abilities.

· Excellent communication and interpersonal skills.

· Critical thinking, effective problem - solving and conflict resolution skills.

· Proficiency in Customer Relationship Management (CRM) software and reporting tools.

· Ability to prioritise tasks and manage multiple responsibilities effectively.

· 2-4 years of experience in customer service with at least 2 years in a leadership role.

· Experience in fitness, luxury service or hospitality industry is highly desirable.

Benefits

  • Competitive Salary: Based on experience and role responsibilities
  • Club Access: Full access to SEVEN Wellness Club facilities and classes
  • F&B Discount: 50% off all in-house food and beverage items at The Dose by Silvena
  • Career Growth: Opportunities to grow across SEVEN’s expanding group of brands
  • Supportive Culture: A team-oriented environment that values initiative, professionalism, and well-being