Customer Account Representative

JobsCloseBy Editorial Insights

SharpContra is seeking a full-time onsite Customer Account Representative in Lawrence, MA to join Dinamic AS Group as the primary point of contact for assigned client accounts. You will nurture relationships, respond to inquiries, support onboarding and ongoing service management, monitor performance, and prepare reports while keeping accurate records and compliance with company standards. The role offers a salary between $53,000 and $57,000 annually and rewards a professional demeanor, superb communication, organization, and the ability to manage multiple priorities in a collaborative, fast-paced environment. How to apply: tailor your resume to highlight client-facing experience, onboarding and account maintenance, cross‑department collaboration, problem solving, and attention to detail; quantify impact, show readiness for on-site work, and emphasize growth mindset and reliability.

Company Description

Dinamic AS Group is a forward-thinking business services organization committed to strategic growth, operational excellence, and impactful communication. We partner with clients across diverse industries, delivering innovative solutions that strengthen brand presence and build meaningful stakeholder relationships. Our culture values professionalism, collaboration, and continuous development.

Job Description

As a Customer Account Representative, you will serve as the primary point of contact for assigned client accounts. You will be responsible for maintaining strong relationships, ensuring customer satisfaction, and supporting account operations from onboarding to ongoing service management.

This role requires professionalism, communication excellence, and the ability to manage multiple priorities while maintaining accuracy and efficiency.

Responsibilities

• Manage and maintain client accounts with a high level of professionalism

• Serve as the main liaison between clients and internal departments

• Address customer inquiries and resolve concerns in a timely manner

• Monitor account performance and ensure service expectations are met

• Prepare reports, documentation, and account updates as required

• Support new client onboarding and account setup processes

• Identify opportunities to enhance client satisfaction and retention

• Maintain accurate records and ensure compliance with company standards

Qualifications

• Strong communication and interpersonal skills

• Professional demeanor and client-focused mindset

• Excellent organizational and time-management abilities

• Ability to work independently and within a team environment

• Problem-solving skills with attention to detail

• Adaptability in a fast-paced business setting

• Proficiency in basic computer and administrative systems

Additional Information

• Competitive salary ($53,000 – $57,000 annually)

• Opportunities for professional growth and advancement

• Skill development and ongoing training

• Supportive and collaborative work environment

• Stable full-time employment