Customer Accounts Assistant Manager - Collections
Herc RentalsJobsCloseBy Editorial Insights
Herc Rentals is seeking a Customer Accounts Assistant Manager - Collections in Bonita Springs to lead the Regional Accounts team, drive past-due resolution, and minimize DSO while delivering top notch B2B customer service for strategic accounts. You will train and mentor staff, manage escalated issues, approve adjustments, and provide KPI reporting and performance management, while collaborating with sales to secure payments within terms and minimize bad debt. The role requires 5 years of B2B customer account experience and 3 years of supervisory experience, plus strong negotiation, communication, and Excel/Word skills to analyze receivables and drive process improvements. To apply, tailor your resume to highlight leadership in collections and measurable DSO reductions; current Herc employees should use the dedicated portal. Pay range $75,000 - $85,000; Req 69440.
If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal
Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 609 locations and has about 9,700 employees in North America as of March 31, 2026.
Job Purpose
The primary mission of the Assistant Manager, Regional Accounts is to supervise and provide leadership to theRegional Accounts Staff and assist with any issues that arise. Ensures that the customer account specialist’s best effort is expended on past dues to maximize cash and minimize Days Sales Outstanding “DSO”. This positionreports directly to the Regional Accounts Manager with delegated duties such as training and mentoring teams tomeet and exceed departmental objectives and goals, handling escalated customer account issues, approving adjustments, KPI reporting, performance management and other duties as assigned by management. Solid B2B customer accounts experience is needed in order to provide the best level of customer service while identifying high risk accounts with cash flow issues. Excellent customer service, negotiation skills and attention to details arerequired to help promote long-term business relationships with our strategic customers and internal businesspartners. This customer base requires special handling and billing along with unique procedures to facilitate the payment cycle.
What you will do...
- Train, mentor, drive, and manage successful performance of customer accounts teams on all activities.
- Maintain awareness of targets to meet/exceed these targets.
- Provide and articulate receivables reporting analysis via Excel, Access, etc.
- Utilize appropriate judgment in releasing/holding orders, processing adjustment disputes, resolving unapplied payments.
- Escalate account issues, working closely with sales to ensure payment within terms as well as minimize any potential for bad debt.
- Take proactive measures to address changes regarding financial position of customers.
- Maintain relationships with Internal and External customers to drive efficiencies in processes.
- Lead projects, process improvements, and other customer accounts related tasks as identified by management.
Requirements
- 6 Years of general business experience
- 5 Years of B2B customer account experience
- 3 Years Supervisory Experience
Skills
- Self-starter
- Able to drive engagement amongst the team members
- Ability to drive company/departmental Vision and Purpose
- Track record of strong Team Leadership, Development, and Conflict Management
- Exhibits Interpersonal and Organizational Savvy
- Demonstrates self-awareness and the ability to think strategically
- Strong Sense of Urgency and Customer Focus
- Exhibits Resiliency and ability to function under pressure
- Excellent Verbal and Written Communication
- Strong Organizational and Time Management Skills
- Flexible and Adaptable to an ever-changing and fast paced environment
- Advanced Microsoft Excel and Word User
- Professional Telephone Etiquette
Req #: 69440
Pay Range: $75,000 - $85,000
Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.
Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.
Keeping you healthy
Medical, Dental, and Vision Coverage
Life and disability insurance
Flex spending and health savings accounts
Virtual Health Visits
24 Hour Nurse Line
Healthy Pregnancy Program
Tobacco Cessation Program
Weight Loss Program
Building Your Financial Future
401(k) plan with company match
Employee Stock Purchase Program
Life & Work Harmony
Paid Time Off (Holidays, Vacations, Sick Days)
Paid parental leave.
Military leave & support for those in the National Guard and Reserves
Employee Assistance Program (EAP)
Adoption Assistance Reimbursement Program
Tuition Reimbursement Program
Auto & Home Insurance Discounts
Protecting You & Your Family
Company Paid Life Insurance
Supplemental Life Insurance
Accidental Death & Dismemberment Insurance
Company Paid Disability Insurance
Supplemental Disability Insurance
Group Legal Plan
Critical Illness Insurance
Accident Insurance
Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.