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Cognism is seeking a Customer Adoption & Enablement Specialist in a hybrid London role with three days in the office weekly. Within Customer Success you’ll partner with Account Managers to understand customer goals, design targeted enablement, and deliver training that embeds Cognism workflows, accelerates time to value, and protects and expands revenue. You’ll own the training strategy, develop scalable assets and playbooks, run champion sessions, and feed insights to Product, Sales and Revenue teams. At least two years in SaaS enablement or post-sale CS, strong facilitation, and thriving in a fast growing scale-up. To apply, share metric-driven examples of onboarding programs, quantify outcomes, tailor your resume to the Joint Business Plan, and show collaboration and an inclusive mindset.

OUR WORK MODEL  

Hybrid: This is a hybrid role, requiring you to work from our London office 3 days per week, with flexibility to work remotely on other days.  

YOUR ROLE  

As a Customer Adoption & Enablement Specialist within Customer Success, you will act as a strategic enablement partner to Account Managers. When a training or adoption need is identified, you will lead the design and delivery of targeted, high-impact enablement engagements that drive measurable customer outcomes. 

You will own the training strategy and execution within your engagements - ensuring customers have the knowledge, workflows, and reinforcement plans required to embed Cognism into their daily operations.  

This role is pivotal in strengthening adoption, protecting revenue, and enabling expansion in a high-growth SaaS environment.  

YOUR CHALLENGES & OPPORTUNITIES  

• Partner with Account Managers - Collaborate closely with AMs to understand customer goals, business priorities and risk signals, translating these into structured training interventions.
• Activate & Empower Champions - Lead outcome-driven sessions for champions, administrators, and end users to build internal advocacy and sustained adoption.
• Deliver Workflow-Based Enablement - Connect Cognism functionality directly to customer workflows, use cases, KPIs, and commercial objectives.
• Accelerate Time-to-Value - Reduce friction in onboarding and growth phases by clarifying best practices and reinforcing behavioural change.
• Mitigate Adoption Risk - Step in where product engagement or confidence is low, delivering targeted enablement to re-establish momentum and value perception.
• Build Scalable Learning Assets - Develop and continuously improve repeatable training materials, recorded sessions, playbooks, and digital resources.
• Reinforce ROI & Business Impact - Ensure training engagements clearly link product usage to measurable outcomes aligned to the Joint Business Plan.
• Feed Insights Back to the Business - Surface common adoption blockers, feature feedback, and workflow gaps to Product, Sales, and Revenue teams to improve the end-to-end customer journey.  

OUR EXPECTATIONS  

• Proven SaaS Enablement or Customer Success Experience - Minimum 2 years in onboarding, training, enablement, or customer-facing SaaS roles, ideally supporting post-sale adoption.
• Adoption & Retention Mindset - Strong understanding of how behavioural change, education, and reinforcement drive retention and expansion.
• Engaging Facilitator - Confident, credible presenter who can influence stakeholders from end users to senior decision-makers.
• Commercial Awareness - Understands how adoption connects to revenue protection, renewal, and growth.
• Strategic & Structured - Able to diagnose training needs quickly, design targeted interventions, and manage multiple engagements simultaneously.
• Collaborative Partner - Comfortable operating in a pod-style or specialist support model, working alongside Account Managers and cross-functional teams.
• Adaptable in a Scale-Up Environment - Resourceful, proactive, and comfortable in a fast-moving, evolving organisation.