Customer Assistant - Food - Formby Simply Food

JobsCloseBy Editorial Insights

Marks & Spencer is inviting applications for a part-time Customer Assistant in Formby Simply Food to be at the frontline of a fast growing retailer. The role requires delivering five-star service under pressure, acting as a resilient brand ambassador who can confidently recommend and sell new food products, and using digital tools such as the Sparks App and in-store devices. Flexibility across store areas and a readiness to work varied shifts are essential; the posted pattern is Week 1 Wed 14-21, Thu 14-21, Sat 06-13 and Week 2 Sun 08-15, Wed 14-21, Thu 14-21. To apply, tailor your CV to highlight customer service excellence, digital know-how, and examples of thriving in busy environments, and show your alignment with M&S inclusive culture.

Working Pattern 

Week 1

Wednesday 14:00 - 21:00
Thursday     14:00 - 21:00
Saturday      06:00 - 13:00

Week 2

Sunday         08:00 - 15:00
Wednesday 14:00 - 21:00
Thursday     14:00 - 21:00

Join M&S as a Customer Assistant in our Food section, where you'll become be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
•    At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
•    Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
•    Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
•    Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.