Customer Care Consultant - Carole Park, QLD

JobsCloseBy Editorial Insights

Blackwoods is hiring a motivated Customer Care Consultant to join the Export Team in Carole Park, a permanent onsite role focused on delivering an exceptional service experience across every interaction. You’ll handle enquiries across sales, service and backorders, aiming for first call resolution, build strong relationships with customers and internal teams, and identify cross selling opportunities while supporting process improvements. To stand out, emphasize relevant customer service or call centre experience, problem solving, strong communication, commercial acumen, and comfort with Windows and telephony systems; industrial supply knowledge is a bonus. Be prepared for background checks and a pre-employment medical. Embrace training, team events, diversity and inclusion and the chance to access Wesfarmers perks.

Your Opportunity

We’re looking for a motivated and customer-focused Customer Care Consultant to join our Export Team within Customer Service. As the voice of our business, you’ll play a key role in delivering an exceptional service experience across every interaction.

This is a fast-paced, customer-centric role where you’ll support enquiries, identify solutions, and uncover sales opportunities while ensuring we consistently meet our customer promise.

What You’ll Be Doing

• Handle customer enquiries across sales, service, and backorders, aiming for first-call resolution
• Build strong relationships with customers and internal teams
• Identify customer needs and recommend the best product and service solutions
• Deliver a high-quality, efficient and positive customer experience every time
• Proactively identify opportunities for cross-selling and additional value
• Collaborate with internal teams including Sales, Warehouse, and Purchasing
• Continuously look for process improvements and efficiency gains

What You’ll Bring:

• Previous experience in customer service or a call centre (industrial supply/trade knowledge is an advantage)
• Strong communication skills and a proactive approach to problem‑solving
• Ability to work well in a team and foster positive relationships
• Computer literacy (Windows, telephony systems)
• Strong commercial acumen and ability to analyse and solve customer issues
• Friendly, customer‑focused attitude and commitment to high service standards

What's In It For You

• Permanent role, incentives & Wesfarmers share plans
• Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners
• Continuous training and career development opportunities 
• Team events, celebrations, award recognition and prizes
• Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
• Refer-A-Friend program – earn up to $2,000 for each referral!
• Generous paid parental leave policy
• Free onsite parking and more!

NEXT STEPS 

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.