Customer Care Consultant - Darwin NT

JobsCloseBy Editorial Insights

Blackwoods is seeking a Customer Care Consultant in Darwin NT for a full-time, onsite role in a fast-paced trade and retail store. You’ll deliver outstanding service, process orders and returns, assist with product selection, upsell, and support stock and merchandising while upholding safety and policies. The ideal candidate has retail or trade customer service experience, strong communication, computer literacy, and a proactive, collaborative attitude. To apply, tailor your resume to show how you’ve handled high-volume service, order processing, and product knowledge, and give concrete examples of upselling and teamwork. Be ready for background checks and embrace diversity and development opportunities.

YOUR OPPORTUNITY

We have an exciting opportunity for a customer-focused and motivated individual to join our team as a Customer Care Consultant – Trade Store, based in Darwin!

This is a hands-on, customer-facing role where you will be responsible for delivering outstanding service to our trade and retail customers. Working within a fast-paced store environment, you will support customers with product selection, order processing, and solutions that meet their business needs.

You will play a key role in building strong relationships with our customers, working closely with the wider sales and operations teams to ensure a seamless and consistent customer experience. This is an excellent opportunity for someone who enjoys a blend of customer service, sales, and operational responsibilities.

Your key responsibilities include:

• Provide exceptional customer service to trade and retail customers, both in-store and over the phone
• Process sales orders, quotes, and returns accurately and efficiently
• Assist customers with product selection and identify opportunities to upsell and cross-sell
• Maintain strong product knowledge to confidently recommend solutions
• Support store operations including stock replenishment, merchandising, and general housekeeping
• Ensure all safety, compliance, and company policies are adhered to at all times

Our Ideal Candidate will have:

• Previous experience in a retail, trade, or customer service environment
• Strong communication skills with a customer-first mindset
• Ability to work in a fast-paced, team-oriented environment
• Good computer literacy and ability to learn new systems
• A proactive attitude with a willingness to learn and develop

Culture & Benefits

A career with Blackwoods will offer you rewarding experiences and opportunities for growth and development. We have a diverse, inclusive, and safe workplace where our team members care about each other and enjoy building meaningful connections.

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

A range of diversity and well-being initiatives

Team events, celebrations and development opportunities

Team member discounts on Wesfarmers products

Discounted offers from over 300 corporate partners

Onsite parking and novated leasing options

Generous Wesfarmers annual share plans

Attractive parental leave policy and more

Next Steps

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities.

OUR STORY

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.