Customer Care Consultant - Scoresby VIC

JobsCloseBy Editorial Insights

Blackwoods in Scoresby, VIC is seeking a permanent Customer Care Consultant, Expediting Specialist and Service Improvement Officer, onsite. You’ll bring Customer Promise to life by expediting requests, ensuring timely supply from the Blackwoods range and helping achieve sales targets, all in a fast paced, customer focused environment. Success hinges on sharp problem solving, a passion for expediting supply delays, strong data entry and system updating, plus intermediate to advanced Excel and clear communication that adapts to customer needs. When applying, provide concrete examples of process improvements and rapid issue resolution, tailor your resume to outcomes, and be ready for background checks and a pre-employment medical.

YOUR OPPORTUNITY

We’re passionate about delivering outstanding service to our customers, and we’re currently seeking an experienced Expediting Specialist / Service Improvement Officer to join our team based in Scoresby, VIC!

In this role, you’ll play a key part in bringing our Customer Promise to life by providing exceptional service and support across every interaction. You’ll be responsible for managing and expediting customer requests, ensuring the timely and effective supply of products from the Blackwoods range, and contributing to the achievement of sales targets.

This is an excellent opportunity for someone who thrives in a customer-focused environment, enjoys problem-solving, and is driven to continuously improve service outcomes while making a real impact for customers and the business.

Your day to day:

• Provide excellent service to both internal and external customers by quickly completing tasks
• Focus on finding solutions that get the fastest results for customer backorders, considering both cost and outcome
• Actively seek ways to improve processes and find solutions that benefit both the customer and the business
• Take charge of resolving issues quickly and thoroughly
• Handle administrative tasks efficiently and follow business processes
• Understand the business relationships with customers and stay updated on all processes and procedures

What You’ll Bring to the Team:

• Strong problem-solving skills and abilities
• A passion for expediting and resolving supply delays
• Able to action a high level of data entry and system updating
• The ability to thrive in a fast-paced environment and excel in a high-pressured role
• Intermediate to advance Microsoft Excel skills & Strong attention to detail
• Outstanding communication skills coupled with the ability to adapt communication style to suit your customers’ needs

What’s in it for you: 

• Permanent role, incentives & Wesfarmers share plans
• Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners
• Continuous training and career development opportunities 
• Team events, celebrations, award recognition and prizes
• Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
• Refer-A-Friend program – earn up to $2,000 for each referral!
• Ability to purchase up to 4 weeks’ additional annual leave
• Generous paid parental leave policy
• Free onsite parking and more!

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which may include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

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