Customer Care Consultant Trade Store - Portland, VIC

JobsCloseBy Editorial Insights

Blackwoods is seeking a friendly, organized Customer Care Consultant for a full-time on-site role in Portland, VIC. You will be the face of the store, handling in person, phone and email inquiries, offering expert advice on industrial products, keeping the shop clean and appealing, and upholding safety. Be ready to learn, proactive, and comfortable lifting moderate loads with strong communication. The package includes a permanent salary with incentives and Wesfarmers share plans, retail discounts, training, guaranteed hours, and wellbeing and parental leave. To apply, tailor your resume to show customer service excellence, reliability, safety awareness, and willingness to learn; highlight teamwork and problem solving. Background checks may apply and diversity is welcomed.

YOUR OPPORTUNITY

We are looking for an approachable and organised Customer Care Consultant to provide phenomenal support within our Portland Trade Store!

Acting as the face of the business, you will bring friendliness and effective communication over the phone, in person and over email. There is a lot to learn; making this role ideal for someone looking for exposure to all aspects of what it takes to provide fantastic service within a trade store.

Comfort with lifting moderate loads will be a requirement for this position. If you are reliable, proactive, communicate well, prioritise safety and are looking for a retail opportunity; apply with us today!

What You’ll Be Doing:

• Act as the first point of contact for customers in person, by phone, and email.
• Provide expert advice on a wide range of industrial products.
• Maintain a clean, well-stocked, and visually appealing shopfront.
• Uphold safety standards and foster a positive team culture.

Our Ideal Candidate will have

• Previous experience in customer service or retail environments is highly regarded but not required for this role
• Positive and clear customer service manner - both verbally and over email
• A proactive attitude with a willingness to learn.
• Good physical fitness

What's In It For You:

• Permanent salary, incentives & Wesfarmers share plans
• Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail corporate partners
• Continuous training and career development opportunities 
• Guaranteed hours with annual leave and sick leave benefits
• Team events, celebrations, award recognition and prizes
• Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
• Refer-A-Friend program – earn up to $2,000 for each referral!
• Ability to purchase up to 4 weeks’ additional annual leave
• Generous paid parental leave policy and more!

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities. 

OUR STORY

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.