Customer Care Consultant - Trade Store - Townsville QLD

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Blackwoods is seeking a proactive Customer Care Consultant for the Townsville, QLD Trade Store, a full‑time on‑site role in a fast paced retail environment. You’ll be the first point of contact for customers, offer product advice across industrial and trade ranges, support merchandising and stock resets, and process orders while collaborating with a small team to keep the store well presented. To apply effectively, tailor your CV to show customer facing impact, examples of initiative and adaptability, and any merchandising or stock control experience. Key requirements are proven retail or trade experience, a self motivated take‑charge attitude, resilience in change, and a true customer first mindset with strong communication and computer skills. Extras include permanent hours, Wesfarmers share plans, team discounts, learning programs, EAP, refer‑a‑friend up to $2,000, and extra leave. Applications are reviewed as received; pre‑employment checks apply. Blackwoods values inclusion.

YOUR OPPORTUNITY

We are looking for a proactive and reliable Customer Care Consultant to join our Trade Store team in Townsville, QLD!

This is an exciting opportunity for someone who thrives in a fast-paced retail environment, enjoys variety in their day, and can confidently adapt to changing priorities. As part of a small, close-knit team, you'll play a hands-on role in delivering exceptional customer service, supporting store operations, and contributing to a positive team culture.

We're seeking someone who takes initiative, is eager to learn, and enjoys finding solutions for customers. If you're a high-performing retail professional who consistently goes above and beyond, we'd love to hear from you.

What You'll Do

• Be the first point of contact for customers, delivering an exceptional customer experience
• Provide advice and support across our range of industrial and trade products
• Assist with store merchandising, stock presentation, and promotional displays
• Support stock replenishment, stock resets, and maintaining a well-presented trade store
• Accurately process orders, enquiries, and customer information using internal systems
• Work collaboratively with team members to ensure smooth daily operations
• Contribute to a safe, productive, and customer-focused workplace

What You'll Bring

• Proven success in a retail, customer service, or trade environment
• A proactive, self-motivated approach and willingness to take ownership of tasks
• Resilience and the ability to perform effectively in a dynamic, changing environment
• Strong customer service skills with a genuine customer-first mindset
• Confidence using computer systems and managing administrative tasks accurately
• Excellent communication, organisation, and time management skills
• A positive attitude and commitment to continuous learning and development

Highly Regarded

• Previous experience within an electrical wholesaler, industrial supplier, or similar trade-focused environment
• Exposure to merchandising, stock control, stock replenishment, and store resets
• Experience working within small teams where flexibility and initiative are essential

What's In It For You?

• Permanent role, incentives & Wesfarmers share plans
• Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, a FREE OnePass subscription, and access to Wesfarmers discounted offers from over 400 retail partners
• Learn while you work, with access to online learning and development programs
• Team events, celebrations, recognition programs and prizes
• Employee Assistance Program providing wellbeing support for you and your immediate family, including counselling, coaching, financial advice, legal guidance, nutrition services and more
• Refer-a-Friend Program – earn up to $2,000 for successful referrals
• Opportunity to purchase up to four weeks of additional annual leave
• Generous paid parental leave and other great employee benefits

NEXT STEPS

If you meet most of the criteria above and are looking for an opportunity to join a supportive team where your contribution truly makes an impact, apply today. Suitable applicants will be contacted as applications are received.

As part of our recruitment process and commitment to safety, successful candidates will be required to complete background checks, including a pre-employment medical assessment involving drug and alcohol testing.

Blackwoods is committed to creating an inclusive workplace and encourages applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTQIA+ community, and people living with disability.

OUR STORY

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.