Customer Care Executive
Sharaf DGJobsCloseBy Editorial Insights
Sharaf DG seeks a Customer Care Executive to resolve service or billing complaints by processing exchanges, refunds, and bill adjustments, verifying changes, and informing customers of investigation results, with unresolved cases routed to the appropriate departments. The role requires closing complaints to the customer’s satisfaction, ensuring warranty items reach service centers within TAT, issuing genuine cash or credit refunds, monitoring aging stock, and maintaining ISO SOP compliance while managing returns within 15 business days. Requirements: 3-5 years’ experience, graduate, hospitality diploma preferred; strong communication, listening, problem solving, and service skills. To apply, highlight concrete examples of timely resolutions, refunds, warranty coordination, and compliance with SOPs, plus on-site Dubai readiness.
Job Summary & Purpose Responsible for resolving customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Check to ensure that appropriate changes were made to resolve customers' problems. Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Job Description:
- Complaints to be attended and closed to the satisfaction of the customer
- Warranty Products to reach service centers within TAT
- Genuine Cash/Credit Card Refund issued to the customer
- Customer Care Location Ageing Stock Monitoring and Reconciliation
- ISO Compliance - as per Audit rating (SOP Compliance Store)
- Ensure TAT of Warranty products of Customers and SDG stocks to return within 15 business days from service center
- Execute Purchase Returns of products lying at service center/supplier if not returned in 15 business days.
- Ensure accept only good items as return