Customer Collaboration Lead, Open to anywhere in US
Merck GroupJobsCloseBy Editorial Insights
Merck’s MilliporeSigma is seeking a Customer Collaboration Lead; the role is open to anywhere in the US with hybrid work and 20 to 40 percent travel to NA sites and occasional international travel. You will build senior partner relationships with strategic customers to co develop innovative solutions, create formal client collaboration programs, gather voice of customer feedback from alpha and beta trials, and develop value driven co development business cases aligned with company goals. You’ll link customers with internal leaders across Commercial, Strategy, R&D and Product Management to drive programs and measure success. Requirements include 5+ years pharma manufacturing experience, strong customer facing skills, PM capabilities, and executive communication. Note sponsorship is not provided; you must be eligible to work in the US.
Work Your Magic with us! Start your next chapter and join MilliporeSigma.
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.
Role can be based anywhere in the US
Your Role:
The Innovation Delivery Lead will establish close collaboration partnerships with key strategic customers in the NA region.
The goal will be to ensure a level of customer intimacy that gains access to external senior leadership sponsorship and key stakeholder engagement in collaboration programs that allow positioning and co development of existing and potential future innovative solutions with Millipore Sigma.
- You will take responsibility for creating and developing new formal client collaboration programs including the associated confidentiality framework to ensure sustainable future growth with global and regional partners while maintaining continuity of existing innovation collaboration programs.
- Capture and ensure relevant market insights are gained by facilitating voice of customer alpha and beta trial feedback to ensure alignment with customer needs and support pipeline development.
- Assess, create and develop value driven co-innovation business cases based on market viable customer ideation in line with company strategic goals.
- Facilitate and connect technical discussions between customers and internal senior leadership and Process Solutions teams globally, in order to execute on collaboration projects and long-range innovation delivery plans.
- Partner with key internal organizations such as Commercial, Global Strategy, Customer Application, Technical & Scientific Solutions, Product Management, and R&D to drive forward business relevant and market driven co-development programs aligned with customer needs and overall business opportunities.
- Provide program performance metrics to commercial and business leadership to recommend and inform relevant resource allocation.
Who You Are
Minimum Qualifications:
- BS with 5-8+ years’ industry experience or MS with 5+ years’ relevant industry experience.
- Demonstrated knowledge of Pharmaceutical Manufacturing process
- Customer-facing or business development experience within the Pharmaceutical environment
- Ability to travel 20-40%, primarily NA region, with occasional international travel to customer locations and Company’s facilities across the globe
Preferred Qualifications:
- Relevant experience in business case development and presentation and communication to senior C level executives both internal and external.
- Experience in concept ideation and development and viability metrics assessment.
- Project Management skills
Pay Range for this position: $85,300 - $166,300. The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites. For more information click here.
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!