Customer Delivery - Senior Advisor

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Water Corporation is hiring a Senior Advisor for its Customer Delivery team in Balcatta. This full-time role serves as the primary link between customers and field operations, owning escalations, incidents and complaints with calm professionalism and empathy to deliver timely resolutions. You will lead complex customer issues, collaborate with internal and external stakeholders, and translate policy into plain language. The ideal candidate has a strong customer-first mindset, resilience under pressure, and comfort with Microsoft tools and corporate systems; experience in water utilities is a bonus. To apply, tailor your cover letter with concrete examples, show your standby availability, and highlight relevant experience. Applications close 24 October 2025; pre-employment checks apply.

2921   Customer Delivery - Senior Advisor

• Thrive by making a real impact everyday as you shape WA’s water future
• Full time permanent position based in Balcatta with flexible working options
• Salary: $115,561 plus Super & Benefits

About the role 

We are seeking a Senior Advisor to join our Customer Delivery team—someone who thrives in high-pressure situations, brings energy and empathy to every interaction, and knows how to turn challenges into opportunities.

As a Senior Advisor, you will be the key link between our customers and the Water Corporation when things do not go as planned in the field. You will manage escalated issues, incidents, and complaints onsite, ensuring every customer interaction is handled with professionalism, respect, and a focus on resolution.

This is a full-time role that includes working on a rotational stand-by roster to attend after hours issues and incidents.

Who are we?

When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.

If you’re driven to make a meaningful contribution, you’ve come to the right place.

Real benefits that matter

• Real flexibility with options to work from home, 9-day fortnight, flexible work hours
• Two well-being days each year to do whatever you need to do to feel good
• Access to long service leave pro rata after 3 years of service
• Generous co-contribution superannuation scheme, which offers up to 15.5%. This includes an 11.5% standard employer contribution, plus an additional 2% employer co-contribution that matches your own 2% contribution.
• Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave

Discover more benefits we offer to support the unique and individual ways our employees live.

What you can expect with this role

• Supporting customers in collaboration across both the Customer and Operations Groups.
• Leading the resolution of complex customer and community issues, working closely with internal and external stakeholders.
• Acting as the primary contact during field operation challenges—offering calm, clear, and professional support.
• Managing onsite complaints and escalations with empathy and confidence.
• Making informed decisions that reflect our values and commitment to service.
• Maintaining a respectful and reputation-enhancing approach, even in difficult situations.

Your skills and experience

For this role, we are looking for great talent with:

• A seasoned customer service professional who has handled complex situations with skill and composure.
• Someone with a strong “customer-first” mindset and the ability to communicate clearly and calmly.
• A trusted advisor who can interpret legislation, policy, and procedures across business and operations.
• A clear communicator who can translate complex issues into everyday language—both in writing and conversation.
• A relationship-builder who collaborates effectively with internal and external stakeholders.
• Technologically confident and experienced in using corporate systems and the Microsoft suite.
• Experience and or understanding of water utility operational matters will be a bonus.

 Sound like a match? Apply today

If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role. 

Applications close 24th October 2025

As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check police clearance and Australian working rights check.  

We reserve the right to withdraw this ad prior to the closing date. 

Our commitment to a diverse and inclusive workplace: 

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at [email protected] or 08 9420 2000.

To read our diversity and inclusion statement, please visit our website