Customer Development Manager

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Colgate-Palmolive’s Hill’s Pet Nutrition seeks an Omni Channel Customer Development Manager in Auckland to lead strategic account management across retail, online and vet channels, own P&L, plan forecasting, and drive growth through promotional investments and precise execution of the 7Ps. You will partner with cross functional teams, oversee a Customer Development Executive, and deliver ROI driven insights while tracking market share and ensuring e-commerce readiness. Ideal candidates have 3-5 years in customer management, preferably FMCG or pet, strong planning and relationship building, data analytics, CRM proficiency, and clear communication. Apply with a resume plus quantified achievements; tailor examples to show impact on sales, pricing, promotions, and omni channel plans; highlight adaptability to a hybrid Auckland role with up to 20 percent travel.

No Relocation Assistance Offered
Job Number #174174 - Auckland, North Island, New Zealand

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 

Omni Channel Customer Development Manager

About Us: Hill’s Pet Nutrition - A Colgate-Palmolive Company

We are not just a company; we’re a global family that dreams big! We are Hill’s - an innovative growth company reimagining a healthier future for all people, their pets, and our planet. We are crafting a world where pets thrive through top-notch nutrition where their pet parents smile with glee. 

Our Purpose? Transforming the lives of millions of pets through groundbreaking innovation, outstanding nutrition, and committed people.

Our culture? Built from valuing diversity, sustainability and inclusion which is rooted in our core values of being Caring, Courageous and Inclusive. Employees are rewarded by rich career development and experiences.

Job Summary:

This role has a direct impact on our ambitious sales targets, by securing optimal product placement, and executing promotional strategies with excellence. As a Customer Development Manager (CDM) at Hill's Pet Nutrition, you will be instrumental in forging and enhancing this key account omnichannel partnership, encompassing our customer retail and online channel, as well as their Vet services. Reporting to New Zealand’s Country Manager, Your role is pivotal in achieving our ambitious sales targets, securing optimal product placement, and executing promotional strategies with excellence.

Key Responsibilities:

• Day to day management of customer accounts and customer relationships.

• Formulate and execute annual business plans for your customer with a focus on retail, online & vet while negotiating trading terms to optimise our market position

• Own the Customer P&L, including product forecasting and planning.

• Manage Commercial Value Planning by allocating commercial investment into the 7Ps activities with precision to maintain Hill's as the preferred partner in super-premium pet nutrition

• Partner with customers and internal teams to deliver impactful joint business plan initiatives.

• Track and report market share & category performance for your customers.

• Utilise analytics to drive ROI-focused discussions and strategies.

• Deliver sales targets within investment guidelines and alignment with global & regional brand strategy by strategising & recommending promotional plans.

• Collaborate with cross functional teams such as the broader Customer Development Team, Marketing, Digital and Supply Chain functions to build business opportunities and ensure planning accuracy.

• Achieve e-Commerce sales fundamentals, including content standards and product launch timelines.

• Manage and coach a Customer Development Executive and ensure alignment with Hill’s goals and values. 

• Your success in this role will be measured by your ability to build strong, strategic relationships with your customer, drive sales growth, and position Hill's Pet Nutrition as the leader in pet health through our innovative product offerings.

About you:

• Bachelor’s and/or Master's degree in business, commerce, or related field.

• 3-5 years experience in Customer Management roles 

• Experience in Pet or FMCG is highly regarded.

• Strong strategic planning and relationship building skills.

• A confident and clear communicator that can navigate the complexities of different retail environments.

• Strong analytical mindset and competencies

• Exceptional prioritisation skills and goal-oriented.

• Proficiency in CRM, sales analytics tools, and Google Suite or equivalent software.

• Strong team player with collaborative skills to meet customer needs and company objectives.

Never worked in the Pet Industry? That’s okay! We love to share the love about what we know as a global pet nutrition leader.

Other Fast Facts for Consideration:

• Work Environment: This role is based in our Auckland office with support for hybrid work arrangements. Regular weekly office attendance is expected (4 days).

• Diversity and Inclusion: Hill’s is an equal opportunity employer. We are committed to creating an inclusive environment and encourage candidates of all backgrounds to apply. Accommodations are available upon request during the application and interview process.

• Professional Development: We invest in our employees' growth, offering ongoing training, performance reviews, mentoring programs, and career advancement opportunities. Continuous improvement is part of our DNA. We provide regular feedback, encourage peer reviews, and support our employees in their pursuit of excellence.

• Compensation and Benefits: We offer a competitive compensation package, including a bonus structure and comprehensive benefits. Details will be provided during the hiring process.

• Application Process: Candidates are invited to submit their resume along with examples of quantifiable achievements. The selection process may include assessments, initial tasks, and interviews to evaluate fit for the role and alignment with our company values.

• Sustainability and Corporate Social Responsibility: Hill’s is committed to sustainability and ethical practices. We actively engage in initiatives that support our planet and communities, and we welcome candidates who share these passions.

Travel Requirements 

• Expected percentage of travel:  Up to 20%

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Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives  to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.


Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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