Customer Experience Assistant Manager (UAE Nationals Only)

JobsCloseBy Editorial Insights

This UAE Nationals only position at Emirates NBD seeks a Bachelor’s degree holder with up to three years of experience to own the Voice of Customer framework, ensure timely survey launches and data publication, maintain a VOC tracker and data exchange timelines, and identify opportunities to streamline processing while serving as the single point of contact for VoC execution. You will coordinate with stakeholders and service providers, escalate data readiness delays, and bring survey or research experience as a plus. We offer a competitive salary, strong work life balance, Learning and Development, generous leave and private healthcare, and employee banking perks. To apply, tailor your CV to prove end-to-end VOC ownership, data governance, stakeholder collaboration, and a customer-driven mindset aligned with the bank's values of Innovation, Customer Service, Ambition and Ownership.

Job Responsibility:

• Maintain a holistic view over the VoC (Voice of Customer ) framework and all the activities required to be executed with a predefined frequency 
• Ensure all activities that are required to launch surveys, collect data, and publish results are done per the predefined timeline
• Maintain a VOC tracker for the data exchange and deliverables timelines
• Identify areas of improvement to further streamline the data processing
• Ensure data being exchanged is aligned with stakeholders and as needed by users
• Single point of contact for VoC execution matters
• Escalate delays in data readiness and availability
• Support in managing the stakeholders deliverables and service providers
• Bachelor graduate
• UAE National with up to 3 years of experience
• Experience in conducting surveys or research is a plus

Job Skills & Qualifications:

• Bachelor graduate
• UAE National with up to 3 years of experience
• Experience in conducting surveys or research is a plus

What we offer you:

• Competitive salary package 
• Strong emphasis on work-life balance and wellbeing across the bank 
• World-class Learning & Development platform and career development 
• Generous annual leave entitlement and Private Healthcare 
• Preferential banking facilities for employees 

EIB

Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with Shari'a principles.

As one of the leading Islamic banks in the UAE, Emirates Islamic offers exciting career opportunities for highly motivated professionals and graduates. At Emirates Islamic, we believe that our Employees are our biggest asset and we continuously invest in Talent Management & Training and Development programmes to help them excel professionally and achieve success in their chosen career.

Emiratization is a key strategic objective at Emirates Islamic. We provide training to talented, young Emaratis under dedicated programmes that shape their ambition, passion & commitment and guide them to become the future leaders of the organization as well as the overall financial sector.

We are driven by our values of Innovation, Customer Service, Ambition & Ownership and are always looking for talent to add to our diverse work environment comprising of over 60 nationalities.