Customer Experience Officer (Hillsborough)

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Drive Group New Zealand seeks a full-time Customer Experience Officer for the Hillsborough to act as the main link between customers and the repair centre, ensuring professional, timely interactions and a smooth repair journey. Responsibilities include in-person, phone and email service, bookings and documentation, coordinating with site staff, and maintaining accurate records while upholding safety standards. The right candidate will have proven customer service experience, strong communication and interpersonal skills, excellent organisation, attention to detail, a problem solving mindset, and proficiency with Microsoft Office; NZ residency or a valid NZ work visa and a valid driver’s licence are required. Apply at [email protected] with a resume highlighting relevant experience and examples of handling difficult customers.

ABOUT DRIVE GROUP NEW ZEALAND

We are Hiring!

At Drive Group New Zealand, we believe performance and success start with repairing every vehicle to the highest quality and safety standards. Our reputation is built on consistently delivering excellent customer care and service. As a true “one-stop-shop” solution, our services span the full scope of motor vehicle accident repairs.

WORKING WITH US

At Drive Group New Zealand, our people are the driving force behind our success. We proudly offer a range of benefits to recognise and reward our team, including:

• ‘ME’ Day – Enjoy a paid day off on your birthday to celebrate your way!

• Wellbeing Program – our wellbeing is important to us, and we offer you and your immediate

family members to utilise our Employee Assistance Program which provides access to

free confidential counselling and support whenever its needed.

• Reward and Recognition – From BBQ lunches and team dinners to quarterly awards and

national recognition programs-we love celebrating success.

• Training and Development – Stay ahead of the curve with ongoing training.

• Stability and Flexibility – Full-time permanent roles offering job security and work-life balance.

• Career Growth – We promote from within, and with our rapid expansion, the sky’s the limit.

• Exclusive Discounts – Access to car, home and content insurance discounts, global vehicle

hire discount and more.

• Bonus Programs – Earn up to $5,000 through our Refer a Friend Program.

• Equal Opportunity Employer – We value diversity and create inclusive, respectful, and safe

workplaces.

ABOUT THE ROLE

We are currently recruiting for a Customer Experience Officer to join the team at our new site in Hillsborough. As the key contact between customers and the repair centre, you will ensure all customer interactions are professional, timely and aligned with company standards and values. You will enhance customer satisfaction, manage customer expectations and contribute to a positive and efficient repair experience.

KEY RESPONSIBILITIES

• Provide exceptional customer service in-person, via phone and email.

• Complete administrative tasks such as booking appointments, updating systems, and processing

documentation.

• Coordinate with site staff to ensure smooth workflow and timely service delivery

• Maintain accurate records in internal systems

• Uphold our safety standards and procedures

ABOUT YOU

To be successful in this role, you will have:

• Previous experience in a customer service role

• Strong communication and interpersonal skills

• Excellent organisational skills

• High attention to detail and accuracy

• Problem solving mindset and a customer first attitude

• Tech-savvy and proficient in Microsoft Office

• Understanding of and willingness to abide by all safety practices and ensure high standards of health and safety are maintained.

• Must hold current and valid Driver’s Licence

Apply now or email your resume and contact details to [email protected] and one of our team members will be in touch.

Applicants must have New Zealand residency or a valid NZ work visa.