Customer Experience Specialist

JobsCloseBy Editorial Insights

CRH’s Oldcastle Infrastructure is seeking a Customer Experience Specialist in Langley, BC, a full-time hybrid role that focuses on prompt order entry, quotations, and responsive service for a defined market. The position requires 2+ years in office customer service, with manufacturing or logistics experience preferred, and strong Excel and communication skills to multi-task in a fast paced team. You will enter orders in NetSuite, answer calls and emails, inform customers of order status, and coordinate with transportation, planning, engineering and sales, plus handle returns and basic EDI orders. Compensation is $24 to $25 per hour with robust benefits and growth opportunities; apply online, complete your profile, and highlight ERP and problem solving in your note.

Job ID:  527071

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Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We’re more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We’re a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we’re leading the industry with innovation and a safety-first mindset.

Job Summary

This person will be responsible for promptly addressing customer inquiries: providing quotations, entering orders, and answering questions/concerns in a timely and professional manner. This is an entry level position (2 years’ minimum experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle’s SOPs. The primary functions are to enter orders and estimates, and answer calls in a timely and respectful manner. Candidate must be solution-driven in any interactions with customers, both internal and external.

Job Location

This is a hybrid position based out of our facility in Langley, BC.

Job Responsibilities

• Process and support customers’ orders and inquiries related to their dedicated market

• Answer calls and handle email inquiries; providing courteous, timely, and effective customer service

• Inform customers of the status of their orders, advising them of any changes

• Comply with company attendance standards

• Coordinate effectively with transportation, planning, engineering and sales

• Create cases in NetSuite for customer issue resolution and product design

• Basic understanding of processing EDI orders

• Working with customers to create return authorizations 

Job Requirements

• 2+ years Customer Service in an office environment

• Experience working in manufacturing or logistics is preferred

• Excellent interpersonal and oral/written communication

• Comfortable user of excel

• Detail-oriented, with the ability to multi-task

• Demonstrated ability to work calmly in a fast-paced team environment

• Willing to be adaptable & flexible in our ever-changing work environment

Compensation

• ​The hourly pay rate is $24-$25/hr
• 401(k) plan​ / group retirement savings program​
• Short-term and long-term disability benefits​​
• Life insurance​
• Health, dental, and vision insurance​
• Paid time off ​
• Paid holidays

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle Enclosure Solutions (OES), a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability